Membership Options: Free, Premium, and Premium with Outside+

Follow

Comments

62 comments

  • Avatar
    Ashli Baldwin

    Mykh,

    It sounds like your phone is showing the price in CAD while the Gaia GPS website shows it in USD.

    Premium is specific to the new Gaia GPS app on iOS.

    1
    Comment actions Permalink
  • Avatar
    Ashli Baldwin

    Hi BC,

    You can use your Membership on all of your devices. Just login to your account from the app on each device. 

    1
    Comment actions Permalink
  • Avatar
    andrew

    I renewed @ $39.99 via the Apple app store and I seem to have lost my printing map privileges.  Am I not a member?

    0
    Comment actions Permalink
  • Avatar
    richpither

    CANCEL comment. I see answer above

    Hello: I am thinking of buying a membership so I can use satellite imagery offline on my iPad / iPhone coupled with Garmin Glo. Would I be able to use one membership on both devices?

    thanks

    0
    Comment actions Permalink
  • Avatar
    VarunV.Sadavarte

    I bought the app in Oct-2017. Now I can't download the map. When i bought I was told I was making one time payment to use app forever. Now it's not even one year complete. I am climbing tomorrow and  now I realized I can't download map. This sucks.

    0
    Comment actions Permalink
  • Avatar
    richpither

    How do I unsubscribe from email notices?  Thanks

    0
    Comment actions Permalink
  • Avatar
    infernorodz

    I purchased the 19.99  membership but I have been looking into it and using it a little I want to upgrade but do I have to pay the 39.99 or do I get to upgrade for 20?

    0
    Comment actions Permalink
  • Avatar
    NoelTavan

    I paid $19.99 back in 2016 for the app. I think it is not OK for them to ask me to pay for a membership now 

    0
    Comment actions Permalink
  • Avatar
    Miguso

    Thanks Ashli. What's the difference between the iOS and Android versions? If they're the same I'd rather save the $10-15 and buy a new license on my iPad instead of renewing the Android one I have now.

    0
    Comment actions Permalink
  • Avatar
    justin.a.carroll

    If I paid for the regular membership at 9.99 and now 48hrs later realize I should have purchased the premium membership can I do so at a reduced price? In essence I should have just paid the 29.99 in the first place. Thanks

    0
    Comment actions Permalink
  • Avatar
    hollartrees

    I purchased the Premium and paid the $40.00. I cannot access what I thought was premium privileges. Map overlays are restricted. Help please

    0
    Comment actions Permalink
  • Avatar
    Ashli Baldwin

    Mykh,

    If you purchase a Premium Membership for iOS, it will work on your Android device, too.

    0
    Comment actions Permalink
  • Avatar
    Nathan

    @infernorodz
    Thanks for posting, I saw you sent us an email too and my coworker Chirs has followed up with you there about how to upgrade.

    0
    Comment actions Permalink
  • Avatar
    Robyn

    @DJ
    Since you purchased Gaia GPS in the past, your account should have automatically been grandfathered into a membership. I'm sorry if that did not happen!

    I emailed you directly with steps on how to straighten out your account. 

    0
    Comment actions Permalink
  • Avatar
    Nathan

    @JairoPieros
    We do not offer a lifetime Premium Membership option, but you can sign up for a 5-year Premium Membership here:

    0
    Comment actions Permalink
  • Avatar
    Ashli Baldwin

    Hi Andrew,

    It sounds like you are a Member! I created a support ticket on your behalf, and someone from the team will reach out to you with troubleshooting steps. 

    0
    Comment actions Permalink
  • Avatar
    Robyn

    @bellyofthewhale

    I'm sorry you're having trouble finding the info you need. It looks like my coworker Chris has followed up with you via email.

    For future reference:
    1. You can view pricing on the website here: https://gaiagps.com/web_discounts/
    2. Gaia Pro was renamed Premium Membership and provides the same access to maps and features.
    3. I'm sorry for the confusion on this - we are working to revamp the subscription page to make fees more clear.

    0
    Comment actions Permalink
  • Avatar
    hikeqc

    When I launched Gaia this weekend I was informed by a popup that a new app is available. This is the first I hear about it, kind of weird since it’s been available since May. This summer, I subscribed to the pro membership via the app store and i paid 8.49 per month. It is still advertised at that rate and 54.99 per year in the app. How does this relate to the 2 tier memebership? I am confused...

    0
    Comment actions Permalink
  • Avatar
    anderock1966

    Hi, I left a voice mail yesterday and followed up today with regards to the difference between Gaia Pro and your Premium membership.  Aslo I have some billing inquiries as it seems I have been double billed for membership (likely my fault) but would like it corrected.

    If someone could get back to me I'd appreciate it.

    0
    Comment actions Permalink
  • Avatar
    Nathan

    @PeterMears
    I'm sorry you had trouble using the new app. Since you purchased Gaia GPS in the past, you should have received a free Membership. I've sent you an email with more information about correcting that.

    0
    Comment actions Permalink
  • Avatar
    marg79928

    As soon as I purchased the$19.99 membership, I realized it wasn't going to work for what I needed it for with work. How do I go about getting a refund. Any help would be greatly appreciated

    0
    Comment actions Permalink
  • Avatar
    Jlreasor

    I purchased the classic for $19.99 and then a week or two later realized that I needed the new version.  So I downloaded the new one and got a premium membership for $29.99.  I was wondering if there was any way I could get a refund for the classic, since I don't use or need the classic and have paid for the premium new version?

    0
    Comment actions Permalink
  • Avatar
    Robyn

    @kfolken
    The Gaia GPS app for the iWatch will need to communicate with your phone in order for it to work out in the field. Double check your phone's Bluetooth connection is toggled on and your iWatch is properly connected when using Gaia GPS.

    Here's more information on using Gaia GPS on Apple Watch.

    0
    Comment actions Permalink
  • Avatar
    Ashli Baldwin

    Hi Heath,

    Yes, you could email support for a refund by clicking Submit a Request above. Alternatively, you can simply install the updated version and log in to your account. It will automatically give you 2 years for free ($20 value), since you already purchased the Classic version. 

    0
    Comment actions Permalink
  • Avatar
    Nathan

    @NoelTavan
    Since you purchased the previous version of Gaia GPS, your account should have been automatically grandfathered into the new version of Gaia GPS. I apologize for the issue.

    I have applied a lifetime Legacy Membership to your account. Log into the app with your Gaia GPS account and you will have the same level of access as you had before.

    0
    Comment actions Permalink
  • Avatar
    Hondo

    So it looks like I've been with Gaia since late 2014 or early 2015 when I purchased the $19 version. It sounds like from one of the previous responses above I am probably grandfathered in as well. Do you have a matrix breakdown of what I still have access to and the capabilities compared to the new subscriptions? Sorry you probably sent out an email telling us but I don't remember seeing it. Just curious if I can still download maps for offline use. Thank you!! Looking forward to getting back on the trails

    0
    Comment actions Permalink
  • Avatar
    gaia

    Hi,


    I purchased a subscription for 9.99/yr when I first downloaded the App.  At the time I was using an iPhone.   After a few months I switched over to Android, and my service including downloadable maps transferred to my new phone just fine.

    But now, it has come time to renew.  Map download stopped working, and I have received notices that billing for the 9.99 renewal has failed on the Apple store.  Apple store had an old credit card on file, since I now use Android, that's why billing failed.  Nonetheless, I updated the credit card on file, but can still not download maps after waiting several days for the re-billing to go through. 

    How can I continue service on the 9.99/yr plan I signed up for?  I considered just signing up afresh on the Google Android store, but that says 19.99/yr and I don't want to double the price of my subscription. 

    0
    Comment actions Permalink
  • Avatar
    Ashli Baldwin

    @anderock1966,

    No problem, I'll take a look and call you back shortly.

    0
    Comment actions Permalink
  • Avatar
    Miguso

    Hi,

    Love the app, use it on every outing and have recommended it to everyone I meet.

    I am trying to understand what is the difference between Premium and Pro (both pages show identical features)? Also, my Gaia Pro from the app costs $44.25, but on the website is $39.99.

    Thanks

    0
    Comment actions Permalink
  • Avatar
    Ashli Baldwin

    @Jlreasor no problem -- someone will reach out to you via email to help you with a refund.

    0
    Comment actions Permalink

Article is closed for comments.