Get a Refund for a Subscription

This article will show you how to get a refund for a subscription purchased through the Apple App Store, the Google Play Store, or the Gaia GPS website.

Apple

Apple does not allow our team to provide you a refund directly. You can request a refund directly from the App Store by following the steps listed below.

To get a refund, you will need a valid reason for the request like you bought a Membership by accident or the app doesn’t do what you need it to. You have 90 days to dispute a charge with Apple. Typically, they take a day or two to process the request, and you may need to contact Apple support to verify the reason for the request.

Get a Refund:

1. Go to Apple’s Problem Reports page. 
2. Login with your Apple ID
3. From the "What can we help you with?" drop-down box, select "Request a refund"
4. From the "Tell us more" drop down, select a reason
5. Select Gaia GPS and click submit. 

Note: If the message says none of your purchases are eligible for a refund, contact us directly here. 

Refunding the app does not automatically cancel your subscription. You can cancel your subscription by following these steps: https://support.apple.com/en-us/HT202039. 

Google

1. Cancel your current subscription through Google so it will not auto-renew. 

2. Request a refund with these steps. 

Note: If you are unable to receive a refund from Google, please contact us directly here. 

GaiaGPS.com

To get a refund for a subscription purchased on gaiagps.com, please contact us directly here.