Troubleshooting Browser Issues for gaiagps.com

This article provides an overview of the supported browsers for gaiagps.com and what to do if you encounter an issue with gaiagps.com on a web browser.

• Supported Browsers
• Troubleshooting

Supported Browsers

• Chrome
  • Version: Chrome 56 or newer
• Firefox
  • Version: Firefox 51 or newer
• Safari
  • Version: Safari 15 or newer
• Edge
  • Version: Edge 79 or newer
• Opera
  • Version: Opera 43 or newer
• Plus additional browsers listed here

Troubleshooting

If you encounter an issue with gaiagps.com on your web browser, please try the following:

1. Make sure you are using a supported browser for gaiagps.com from the Supported Browsers list.

2. Update your browser to the latest version.

3. Clear the cache on your browser.

4. If you are running Gaia GPS on other browsers, close the extraneous browsers so that you are only working with one Gaia GPS browser instance. 

5. Check if any extensions may be blocking the page from loading; certain ad blockers can cause issues with login. 

Here is more information on how to troubleshoot the supported browsers:

• Chrome
• Firefox
• Safari
• Edge
• Opera

Chrome

1. Update Browser: Update Google Chrome
2. Clear cache: Clear cache and cookies
   • To limit clearing to gaiagps.com:
     
     1. Copy/paste this link into a new Chrome tab
        chrome://settings/siteData?searchSubpage=gaiagps.com 
     2. Click "Remove All Shown"
3. Reload the page: 
   • Mac: ⌘R
   • Windows: Ctrl+R

Firefox

1. Update Browser: Update Firefox to the latest release
2. Clear cache: Clear cookies and site data in Firefox
3. Reload the page: 
   • Mac: ⌘R
   • Windows: Ctrl+R

Safari

1. Update Browser: Update to the latest version of Safari
2. Clear cache: Clear cache in Safari
3. Reload the page: 
   • Mac: ⌘R

Edge

1. Update Browser: Microsoft Edge update settings
2. Clear cache: Clear browser cache and cookies in Microsoft Edge
3. Reload the page: 

• • Windows: Ctrl+R

Opera

1. Update Browser: How to update your Opera browser
2. Clear cache: Clear cookies and cache
3. Reload the page: 

• • Mac: ⌘R
  • Windows: Ctrl+R

Still need help?  

If the above steps have not resolved the issue, please contact Support.