This article will walk you through the basic troubleshooting steps if you encounter a map layer that is not showing on the map, or if a map is appearing blurry, black, or fuzzy on the app or website.
If you are experiencing blurry maps offline in the app, it may be that you have not saved the maps for offline use. Here are the steps to Download Maps for Offline Use.
If you are connected to service and map layers are not loading properly, try these steps:
iPhone/iPad
1. Make sure the map layer is active, and the opacity slider is all the way to the right:
2. If that's not the issue, try removing the layer from the map menu:
- Remove the map source from the Layers menu:
Layers menu > "Custom" > "Add more layers" button (at bottom) > **Category** > **Map Source** > tap "X Remove". This will delete this layer from any Saved maps, but you can download the maps again later. - Force close Gaia GPS
- Wait 30 seconds
- Open Gaia GPS and re-add the map source. Layers menu > "Custom" > "Add more layers" button (at bottom) > **Category** > **Map Source** > tap "+ Add".
- Any maps you previously downloaded with this layer will have been archived. Follow these steps to unarchive them: Archiving, Unarchiving, and Recovering Lost Data
Android
1. Make sure the map layer is active, and the opacity slider is all the way to the right:
2. If that's not the issue, try removing the layer from the map menu:
- Remove the map source from the Layers menu:
Layers menu > "Custom" > "Add layers" button (at bottom) > **Category** > **Map Source** > tap "X Remove". This will delete this layer from any Saved maps, but you can download the maps again later. - Force close Gaia GPS
- Wait 30 seconds
- Open Gaia GPS and re-add the map source. Layers menu > "Custom" > "Add layers" button (at bottom) > **Category** > **Map Source** > tap "+ Add".
- Any maps you previously downloaded with this layer will have been archived. Follow these steps to unarchive them: Archiving, Unarchiving, and Recovering Lost Data
Web
1. Make sure the map layer is active, and the opacity slider is all the way to the right:
2. If that's not the issue, try removing the layer from the map menu:
- Click the 'Custom' menu button in the left sidebar (The icon looks like 3 pieces of paper)
- Click the map layer in the menu
- Click Remove Layer
- Refresh the web page
- Add the map layer again with these steps: Add, Layer, and Change Map Sources on gaiagps.com
3. Ensure that you are on a supported browser version for gaiagps.com.