This article will show you how to troubleshoot different situations you may encounter in the Gaia GPS app on your iOS device.
Location Services
If Gaia GPS can't locate a GPS signal on your device or if you are having issues with Gaia GPS finding your location accurately, follow these steps here:
- Gaia GPS isn't locating me. How do I adjust iOS location services?
- Cycle your phone on and off a couple of times. This will delete any GPS errors that may have accumulated in your phone's GPS chip.
App Not Responding
If the app is not responding:
- Force-close the app by following these instructions
- Wait 30 seconds
- Relaunch Gaia GPS
If force closing the app doesn't work, try restarting your device.
Recording Stops Unintentionally
Recording a track with Gaia GPS uses a lot of processing power. Sometimes Apple's operating system will kill the recording process if it decides it's using too much.
To avoid this we recommend:
- Closing all other applications that are running in the background
- Not taking panoramic photos while recording
If the OS does kill the recording process, Gaia GPS is designed to resume the track automatically, but only if location services are set to always.
Here's how to adjust Location Services: Gaia GPS isn't locating me. How do I fix this?
Data Isn't Syncing
If your data is not syncing, you can force a sync by following these steps:- Open Gaia GPS > Settings > Account > tap Last Sync
- Open Gaia GPS > Settings > Power Saving > Set "Keep screen on" to "on"Leave the Gaia GPS app in the foregroundPlug your device in and let it sync overnight if possible
- If the issue persists after that, please try force-closing the app (https://support.apple.com/en-us/HT201330), re-launching it, and then following the same steps.