This article will walk you through the basic troubleshooting steps if you encounter a map layer that is not showing on the map, or if a map is appearing blurry, black, or fuzzy on the app or website.
If you are experiencing blurry maps offline in the app, it may be that you have not saved the maps for offline use. Here are the steps to Download Maps for Offline Use.
If you are connected to service and map layers are not loading properly, try these steps:
iPhone/iPad
1. Make sure the map layer is active and the opacity slider is all the way to the right:
Add, Layer, and Change Map Sources in the iOS app.
2. If that's not the issue, try removing the layer from the map menu:
- Open Layers menu (upper right or lower left corner of Map tab, looks like 3 pieces of paper) > Add map layers (at bottom) > **Category** > **Map Layer** > X Remove. This will delete this layer from any Saved maps, but you can download the maps again later.
- Force close Gaia GPS
- Wait 30 seconds
- Open Gaia GPS and re-add the map source. Layers menu > Add map layers (at bottom) > **Category** > **Map Layer** > Add.
- Make this layer active on the map again with these steps: Add, Layer, and Change Map Sources in the iOS app.
Android
1. Make sure the map layer is active and the opacity slider is all the way to the right:
Add, Layer, and Change Map Sources in the Android app
2. If that's not the issue, try removing the layer from the map menu:
- Open Layers menu (upper right corner of Map tab, looks like 3 pieces of paper) > + Add Layers > **Category** > **Map Layer** > Toggle off. This will delete this layer from any Saved maps, but you can download the maps again later.
- Force close Gaia GPS
- Wait 30 seconds
- Open Gaia GPS and re-add the map source. Layers menu > + Add Layers > **Category** > **Map Layer** > toggle on.
- Make this layer active on the map again with these steps: Add, Layer, and Change Map Sources in the Android app
Web
1. Make sure the map layer is active and the opacity slider is all the way to the right:
Add, Layer, and Change Map Sources on gaiagps.com
2. If that's not the issue, try removing the layer from the map menu:
- Open Layers menu (left sidebar, looks like 3 pieces of paper)
- Hover over the thumbnail to the left of the map layer name and click on the "i" icon
- Click Remove Layer
- Refresh the web page
- Add the map layer again with these steps: Add, Layer, and Change Map Sources on gaiagps.com
3. Ensure that you are on a supported browser version for gaiagps.com.