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    ellafrank

    Having so much trouble with Gaia.  Sometimes it will not function, no matter what I do, including restarting the phone.  Sometimes it won't recognize my paid subscription.  Can someone help?  Thank you. 

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    Nathan

    @ellafrank
    I'm sorry you are having an issue with the app. It looks like you also sent an email, I went ahead and responded to your email with more information to help resolve this.

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    tonyhoch

    About half the time I use the App it shuts itself off right after I start a track or check an ongoing track and put the IPhone 5s back on standby.  I've tried it many different ways, leave the application and go back to the main menu then standby, leave the application on and put in standby.  It used to happen about 30% of the time and seems to be getting worse.  It's very frustrating to do a two hour bike or ski then see that you were not recording.

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    Nathan

    @tonyhoch
    I'm sorry you are having an issue recording a track. Can you send the activity logs for Gaia GPS so we can take a closer? Please open Gaia GPS > Settings > Other > Send Logs and one of us will get back with you shortly.

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