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    ellafrank

    Having so much trouble with Gaia.  Sometimes it will not function, no matter what I do, including restarting the phone.  Sometimes it won't recognize my paid subscription.  Can someone help?  Thank you. 

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    Nathan

    @ellafrank
    I'm sorry you are having an issue with the app. It looks like you also sent an email, I went ahead and responded to your email with more information to help resolve this.

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    tonyhoch

    About half the time I use the App it shuts itself off right after I start a track or check an ongoing track and put the IPhone 5s back on standby.  I've tried it many different ways, leave the application and go back to the main menu then standby, leave the application on and put in standby.  It used to happen about 30% of the time and seems to be getting worse.  It's very frustrating to do a two hour bike or ski then see that you were not recording.

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    Nathan

    @tonyhoch
    I'm sorry you are having an issue recording a track. Can you send the activity logs for Gaia GPS so we can take a closer? Please open Gaia GPS > Settings > Other > Send Logs and one of us will get back with you shortly.

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    heyarnold223

    Hello. I was promised 1 free month of Gaia Premium if I had completed the survey. Which i did. I followed the link to get my one month subscription and the link just took me to the home page. I really want to buy the full membership. But not until i try it out. Can you help me? Ty

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    Nathan

    @heyarnold223
    Thanks for completing the survey and I'm sorry there was an issue with the promo link. I noticed you also sent an email and it looks like my co-worker Robyn has followed up with you there.

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