Android Camera Shuts Off Track

Answered

DF8310000

July 06, 2018 19:53

Is there a reason/setting that causes the use of my camera on my Android phone to shut off tracking? To clarify, not using the camera function through the Gaia app, just my normal camera. If I stop on a hike and take a picture, the track ends and I have to start a new one.

Possibly a simple resolution, I'm just bad with this stuff. Thanks.

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  Nathan

  July 10, 2018 10:30

  I'm sorry using the Android Camera app caused an issue with your track recording.
  
  Can you send your activity logs for Gaia GPS to support? Please open Gaia GPS > Settings > Other > Send Logs and someone will get back with you shortly.

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  WiPhoenixCce

  June 21, 2021 13:19 Edited

  I see that this is a 3 year-old comment, but I am also having this problem. I did find that most of the time, the issue is caused by starting the camera from the lock screen. However, I've also had several instances where the app simply stops tracking (no camera use). I'll be following the steps above to forward the logs.

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  Jay

  June 25, 2021 15:30

  Hi there,
  
  I'm sorry you are having issues recording your tracks in the app.
  
  Can you check these settings on your phone to enable Gaia GPS to locate you during track recordings:

  1. Give the app permission to use your location services by going to your phone's settings> Applications > Gaia GPS > Permissions > toggle on Location.
  2. Then set your phone's location services for the app to "Device/GPS Only" Here is how to do that.
  3. Also, make sure your Battery Saver mode is set 'Off', this will affect your GPS signal.

  If you are having problems with the app crashing during track recording, sometimes track recording can be stopped by the device's operating system if it thinks Gaia GPS is using too many resources.
  
  To avoid this we recommend:

  • Force closing all other applications that are running in the background

  • While recording, limiting your use of other memory heavy apps like Instagram, Facebook, Youtube, or games
  • Also not taking panoramic photos while recording

  If you are having trouble taking photos outside the app, you can take photos within the app and have them saved to your iPhoto/Gallery.
  1. Change the app settings: Open Gaia GPS app > Settings > Storage > toggle on Save to Photo Photo Library or Save Photos to Gallery
  2. Take photos in the app:

  • Take and Add Pictures in Android

  If you continue to run into trouble, please contact Support here so we can help: https://help.gaiagps.com/hc/en-us/requests/new

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