This article covers troubleshooting steps for logging in and resetting your password on app and through the web.
Logging in via the app will re-direct you to a web-view where you will be encouraged to enter your Gaia GPS credentials. Your Outside and Gaia GPS account will share the same credentials.
Option to 'Snooze' Re-authentication
The new login flow was designed such that you can 'snooze' the need to re-authenticate for up to 28 days in the event that you are in the middle of an adventure. If you choose not to 'snooze' the re-authentication flow, you will not be able to return to that option and will have to re-authenticate with your Outside and Gaia GPS credentials.
On iOS:
- Under Sign-in, you'll see the option to click on 'More Options'
- Hit 'Snooze'
- You'll receive a pop-up message stating that you'll be reminded to log-in again; you have the option to 'snooze' the need to re-authenticate for up to 28 days.
- You'll have access to the map features, creating and saving a track; the blocking visibility to Only You and showing an alert is currently only available on iOS.
- If you try to change the visibility settings for your tracks, you will be prompted to sign in.
- Snoozed users in iOS do not have access to Privacy Settings, Home, Profile, or the Device Connection Hub.
On Android:
- Under Sign-in, you'll see the option to click on 'More Options'
- Hit 'Snooze'
- You'll be able to access the map, create, and record a track; as a snoozed Android user, you should see all 3 visibility settings for tracks: Everyone, Followers, and Only You.
- Snoozed users in Android do not have access to Privacy settings, Home. Profile or Device Connection Hub.
Reset Your Password on gaiagps.com
If you are having trouble resetting your password and logging into your account on the app, try resetting your password through gaiagps.com:
- Follow this link to reset your password through the website.
- Add your email address and click reset password.
- If you don't see the email, please make sure to check your spam folder. It comes from the email address support@plus.outsideonline.com and has the subject "We got your request to change your Outside Account Password."
Reset Your Password on outsideonline.com
If you are having issues logging in on the app and on gaiagps.com, try resetting your password:
- On the Outside (our parent company) website here.
- If you don't see the email, please make sure to check your spam folder. It comes from the email address support@plus.outsideonline.com and has the subject "We got your request to change your Outside Account Password."
Log-In Troubleshooting on the Gaia GPS App
If you are able to log in with your credentials on gaiagps.com or outsideonline.com, but you are not able to log-in via the app, please try:
A. Changing your mobile device's default browser.
If you are still experiencing issues with logging in, please try the following:
On iOS:
A. Toggling Apple Private Relay off.
- Go to: Settings > [your name] > iCloud > Private Relay
B. Enable JavaScript on Safari.
- To enable JavaScript, go into the Settings app on your iOS device, click "Safari," then "Advanced."
- Swipe the JavaScript button to the right to enable
C. Enable Cross-Platform Tracking on Safari.
- Change your default browser to Safari: Go to Settings > Safari > Default browser app > Choose Safari
- Then, allow cross-site tracking: Safari > Prevent Cross-Site Tracking > Toggle OFF
- And clear Safari's website data: Safari > Clear History and Website Data
D. Log-in on outsideonline.com via Safari Mobile Browser
- Open up a Safari browser > clear the cache in the mobile browser
- Go to outsideonline.com and log in with your Outside/Gaia GPS credentials
- Exit out of the Safari browser and open up the Gaia GPS app
- Log in with your Outside/Gaia GPS credentials
E. Refresh Authentication
- Upgrade to the latest version of the Gaia GPS iOS app.
- The option to refresh your authentication is available in version 2024.8 and above.
- Under Settings > Account > Refresh Authentication
From the pop-up, you should be able to log in and verify your credentials without having to log out of the app and lose any data.
On Android:
A. Check Supported Links:
- If you are receiving a 404 error when trying to log-in with your Gaia GPS and Outside credentials, please try to:
- Hold a long press on Gaia GPS app icon > Open App Info
- Tap Open by default
- Toggle on Open Supported links: make sure that gaiagps.com and www.gaiagps.com are checked
- Relaunch the app (log in again if necessary or tap continue)
- Log in should work as expected once the supported links are checked
For further steps on troubleshooting an authentication error message, please see this article. We also recommend keeping your browser up-to-date when logging into gaiagps.com.