How to Change Settings & Manage Your Account

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    tyoung

    Why does my Settings display not show "Power Saving" option?

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    Ashli Baldwin

    Hi,

    Sorry about that, we moved the option for 'Disable Altitude Lookups' to the Other category.

    The option for 'No GPS Until Activated' got removed since we introduced the 'While Using' location option. You can change that from your device's General Settings > Gaia GPS > Location.

    I went ahead and updated the article to reflect those differences.

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    Patyacht

    I've been double charged. I renewed myself on 2/9 paying 39.99 and then Apple did an auto renew I did not know was going to happen on 2/17 for 31.74. How do we fix this. Can't get hold of Apple to stop auto pay and refund the 31.74.

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    Ashli Baldwin

    @Patyacht I can definitely help with that. I'll send you an email with more information. 

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    nym

    How do I delete my account?

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    Nathan

    @nym
    Thanks for trying Gaia GPS. I have sent you an email with more information on deleting your Gaia GPS account.

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    dqmehling

    How do I delete my account?

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    Nathan

    @dqmehling
    I've sent you an email with information on deleting your Gaia GPS account.

    For future reference, you can click 'Submit a Request' above to contact the support team directly about deleting your account.

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    sepexton

    I signed up today and was changed 34.98 instead of the stated 19.99. I’m also having trouble canceling auto renewal. Please help me with this.

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    sepexton

    I just saw the email and my problems are solved. Thank you

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    billandlisa2

    Good Morning!

    I am and have been for several years a Premier Gaia member. I love this app! I am a hiking leader for a MeetUp hiking group, as well as a leader of my own private group. I use this app religiously 4+ times a week for all my hiking leader needs.  As a challenged tech user, it took awhile to navigate through the app, but now I'm teaching other hiking leaders how to use it. 

    Two questions: when there is an update on my iphone (currently the ios 12.0) my Gaia app seems to lose it's way. I've been able to reinstall the app to my familiar usages, but most recently, the announcements are still not working while we are hiking, which we all love it when we hear "...miles".  Thoughts?

    My second question is whenever Gaia has updates, i'm not receiving notification unless I go on the App store and see it needs an update. when i update, I lose my settings again. 

    Again, this app, as my kids would say, is the bomb!

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    Nathan

    @billandlisa2
    I'm sorry you are having issues with the latest update, I addressed each of your questions below:

    Distance Announcements
    Can you verify that the distance announcements are toggled on:

    • open Gaia GPS > Settings > Distance Markers & Announcements > toggle on the Announcement option


    Updates
    You can set Gaia GPS to automatically update by:

    • open iOS Settings app > tap your name > iTunes & App Store > toggle on the Updates option


    Can you also click “Submit a Request” above and let the support team know which settings were changed after updating?

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    tom

    Why do you not show how to change north south for latitude &  east or west for longitude. I am stuck in china. I do not see a place for this adjustment. HELP!!!!!!

     

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    Nathan

    @tom
    I'm sorry you are having an issue entering coordinates in the Gaia GPS.

    The option to change latitude or longitude direction is displayed when Gaia GPS is set to using “Degrees, Decimal Minutes” or “Degrees, Minutes, Seconds” within the Units section of the Settings menu.

    For more details, check out my answer to your other post.

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    filippo.vanzo

    I would like to delete my account

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    Robyn

    @filippo.vanzo

    Thanks for writing into support. It looks like my coworker Erik was able to help you delete your account.

    For future reference, if you need to delete your account, click 'Submit a Request' above to contact the support team directly.

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