Won't let me (re) upgrade to premium!

TravisYost

21 mars 2019 18:15

Had a CC issue a couple months ago and so my subscription was CANCELLED by Gaia.  Got everything up and running and now I cannot get back to premium status.  It just says "Error - We are unable to change your subscription plan"

 

All my payment info is up to date.  I re-installed the app.  Can't upgrade from laptop which is lame.

 

Google Pixel2

 

Thanks

 

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  Robyn

  22 mars 2019 15:20

  Hi Travis,
  It looks like your CC was denied - I sent you an email with some troubleshooting steps to fix this.

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