"incomplete sync" and unexpected changes...

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    Ashli Baldwin

    Hi,

    We did an update for the app recently that changed the layout.

    You can read about the update here: https://blog.gaiagps.com/new-year-new-gaia-gps-android/

    Or see the updated help articles here: https://help.gaiagps.com/hc/en-us/categories/115000704567-Android

    If you need help finding anything specific, let me know!

    Regarding your sync incomplete message, you could 'Submit a Request' above to contact the support team, and someone will take a closer look at what's going on.

     

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    jephreaux

    Hello, I did submit a request " Your request (25726) has been updated. ..."Just wonder status and if any more info is needed. I continue to attempt to Sync periodically and get the same message. Below is a copy of the request I sent in, I also followed thru with your team's request for a copy of the activity logs.     Thanks for all your help, Jeff (note: for security reasons I did X out my email below)

    " Hello, Thanks for the help. The problem is when I turn on the Gaia GPS and the WIFI is on, I get a message saying "Sync Timed Out You might have a bad internet connection. Try again later or at a different location". I can check email and the internet connection is fine.
    When I go to Settings, then Account & Subscription it shows "XXXXXXXX@email(Last Sync: in progress" just below, I click on the Account & Subscription option and then I see Sync with GaiaCloud is on, but below, Last Sync shows as "Sync Incomplete". So I click on that, I get the spinning circular arrow thing for about 60 to 80 seconds, then pops up the white box saying "Sync Timed Out You might have a bad internet connection. Try again later or at a different location"
    What can we do?
    I will be on the road with the Gaia GPS tomorrow (12/27/2017) all day so if we need to put this off until after New Year's that's fine. I wanted to document it while I had the time.
    Thanks, look forward to hearing from you. "

     

     

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    Ashli Baldwin

    Hi jephreaux,

    I took a look at your previous request - it looks like Nathan passed it along to the development team for further review, but we haven't gotten any updates yet - I'm sorry for the wait.

    From a quick glance, the logs you sent are reporting the same issue it's telling you - sync timing out due to a bad internet connection.

    One thing I noticed is that you have your root folder moved to the SD card, and I'm wondering if this is what could be causing the sync to 'time out' and report bad internet. Perhaps the SD card is responding slowly.

    Do you have enough internal storage space on your device to move Gaia data off the SD card to test out that idea?

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    jephreaux

    I am afraid I do not have enough internal storage space. Before I bought the tablet and Gaia GPS software I discussed it with a friend that had a similar set up, reviewed your Gaia Help forum and decided I could get this tablet, add the extra storage space by buying a same brand (Samsung) memory card and make that the primary memory. I use this tablet exclusively as a Gaia GPS but I do check my email from it once in a while. This Tablet only has 16 GB of internal storage. The card has 128 GB of storage. It functions fine on the trail, I just have 2 issues. This one, with the Sync timing out, and the second is I would like to download all the maps for the Western US. I think I can buy those maps from your company and that would probably be best for me. So often on a long trail ride I find I missed a section w/ my map downloading and the detail level of the maps is significantly reduced. However, do not worry about the second issue now, we'll do that later unless for any reason you think that could help. Perhaps that would facilitate data on storage being organized better? Thanks for all your help.

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    Ashli Baldwin

    Hi again,

    Thanks for your patience. I'm going to follow up with you via email since I need to get a bit more information. 

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    jephreaux

    Thanks, all's good, can you tell I am retired! HA! I will proceed with your email request. 

     

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    jephreaux

    It's all done, "Last Sync . .  1/12/18/ 4:47:50 PM" YAY!  In the future, multiple, massive waypoint files of superfluous data will not be downloaded to my modest Tablet. Thank you and please thank the Tech Team for their help. 

     

     

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    bk6418

    Can you tell us how you resolved this issue? I just built a big route and its not syncing with my tablet I just receive a "Sync Incomplete" message? 

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    Ashli Baldwin

    @bk6418 

    I'm sorry for the trouble. There was an issue today affecting sync but it should be fixed now!

     

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    catalano.cosmo

    This is extremely inconvenient.  I'm trying to wrap up a project, and I can't sync my data (Android), so it's essentially trapped on my phone.  Isn't there another way to get this info into gaia.com?

     

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    Nathan

    @catalano.cosmo
    I'm sorry you are having an issue when syncing your device with gaiagps.com.

    I sent an email with more information to troubleshoot this.

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    ryanokarmick

    Hi @Nathan, could I also get the email instructions on what to do about syncing issues? I am also seeing "sync incomplete" and have recently moved gaia to store data on the sim card. thanks

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    Robyn

    @ryanokarmick
    I'm sorry for the trouble - I sent you an email directly with some troubleshoot steps.

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