Maps Will Not Download on IOS

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3 comments

  • Avatar
    Walt Knapp
    Check in map sources listing for that download that the layer is under “active”
    I have found Gaia randomly inactivating layers that I have properly chosen.
    This always occurs if you choose the command “show on main map” in my experience so never choose that.
    I am actually running 12 layers in my map downloads for offline use.

    T

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  • Avatar
    Jim Margolis

    @peter.acker,

    I am sorry you are having trouble downloading maps.

    Please try the steps in this article and let me know if that resolves this issue for you?

    Additionally, please try these things

    • Map downloads require you to leave the app open on the screen (in the foreground) and leave your screen on for the map to download.  Don't switch to another app or let your screen turn off, or it will pause the download.  To stop your screen from turning off, open iOS Settings > Display and Brightness > Auto-lock > set to Never. To resume a paused download, see Pause/Resume Map Downloads on iOS.
    • Turn on auto-resume so that map downloads will automatically resume if app is closed. Tap Settings > Map Download > Toggle on Auto-resume

    If you have any further issues, please contact Support here.

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  • Avatar
    Walt Knapp
    For Gaia support employees- 
    I have a paid 5 year premium membership, the problems of downloading have persisted for me for more than two years.
    The exact problems have persisted over that time, do you really think that is login defects, WiFi failures, or all the rest of the things you keep pointing at?
    These are long term problems fundamental to programming defects.
    Stop blaming users and blame yourselves first. And fix the programming defects. So your users might stay.
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