Maps Will Not Download on IOS

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peter.acker

• June 15, 2022 18:34

I'm just trying to get the Gaia Topo layer. I'm logged in to my premium account, but when I click to save a map it takes me to the progress screen and says "No Downloads in Progress". I can find the maps greyed out under my saved tab, but clicking "Resume Download" does nothing. I have good service. I've tried wifi and cellular. I've closed the app. I've removed and reinstalled the app. I've restarted my phone. Nothing works. This app is incredibly frustrating.

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  Walt Knapp

  • June 16, 2022 20:37

  Check in map sources listing for that download that the layer is under “active”
  I have found Gaia randomly inactivating layers that I have properly chosen.
  This always occurs if you choose the command “show on main map” in my experience so never choose that.
  I am actually running 12 layers in my map downloads for offline use.

  T

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  Jim Margolis

  • June 28, 2022 02:13

  @peter.acker,

  I am sorry you are having trouble downloading maps.

  Please try the steps in this article and let me know if that resolves this issue for you?

  • Troubleshooting Map Downloads

  Additionally, please try these things

  • Map downloads require you to leave the app open on the screen (in the foreground) and leave your screen on for the map to download.  Don't switch to another app or let your screen turn off, or it will pause the download.  To stop your screen from turning off, open iOS Settings > Display and Brightness > Auto-lock > set to Never. To resume a paused download, see Pause/Resume Map Downloads on iOS.
  • Turn on auto-resume so that map downloads will automatically resume if app is closed. Tap Settings > Map Download > Toggle on Auto-resume

  If you have any further issues, please contact Support here.

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  Walt Knapp

  • June 28, 2022 05:10

  For Gaia support employees- 
  I have a paid 5 year premium membership, the problems of downloading have persisted for me for more than two years.
  The exact problems have persisted over that time, do you really think that is login defects, WiFi failures, or all the rest of the things you keep pointing at?
  These are long term problems fundamental to programming defects.
  Stop blaming users and blame yourselves first. And fix the programming defects. So your users might stay.

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