Version 2022.4 map sync and download issues

Walt Knapp

April 20, 2022 23:53

With version 2022.4 map downloading with iOS 15.4.1 iPad or iPhone Offline Routing Data downloads as dozens of copies, some succeeding, some listed as failing.
Ordering Sync in settings also frequently causes a crash before completing sync. Sync list erratic causing numerous map downloads of data already stored.

0

• Official comment

  

  Zach Segraves

  April 27, 2022 20:27

  Hi Walt,
   
  Sorry for the trouble.  I'll reach out to you via email to help troubleshoot your issues.
   
  If anyone else is having similar difficulties, the best way to get help is to contact support here: https://help.gaiagps.com/hc/en-us/requests/new 
• 

  Philip.ak

  April 23, 2022 22:27

  None of my iOS devices are able to sync. Even this website is behaving erratically. Was there some giant malware breach?

  0
• 

  Walt Knapp

  April 23, 2022 22:51

  It does not scroll reliably or touch select reliably. Mostly have to restart the app between each command now. 

  1
• 

  Jim

  April 28, 2022 20:47

  Hi Philip,
   
  Sorry for the trouble. There was not a malware breach. We did have some server issues over the weekend that are likely the cause of what you are describing. I recommend trying to sync again.  If that doesn't work, please contact Support here.

  0

Post is closed for comments.