My downloaded maps are no longer showing up on my Android. They are still there on gaiagps.com.

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ray

• February 22, 2022 17:37

My downloaded maps are no longer showing up on my Android. They are still there on gaiagps.com.  Anyone else have this problem?

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• Official comment

  

  Jay

  • February 25, 2022 19:19

  Hi there,
   
  If the item shows on the website but not in the app, you may just need to sync: Backup, Sync, and Transfer Your Data
   
  If the item is not showing on the map, you can look for it in the Saved menu:

  • View Saved Data (Tracks, Routes, Waypoints, Offline Maps, Folders, Areas, Hikes) in iOS
  • View Saved Data (Tracks, Routes, Waypoints, Offline Maps, Folders, Areas, Hikes) in Android

  If it's in the Saved menu, but missing from the map, you can unhide with these steps: Show or Hide Saved Data on the Map in the App
   
  If it's not in the Saved menu in the app, check to see if it has been archived on the website: Archiving, Unarchiving, and Recovering Lost Data
   
  If you logged out or deleted the app without syncing, the data is likely not recoverable, but sometimes users are able to restore it from a backup:

  • iCloud: https://support.apple.com/guide/icloud/restore-or-set-up-your-ios-or-ipados-device-mm7e756df7fd/icloud
  • Samsung: https://www.samsung.com/us/support/answer/ANS00060517/
  • Google: https://support.google.com/pixelphone/answer/7179901?hl=en  

  If you still run into trouble, please reach out to the Support Team here: https://help.gaiagps.com/hc/en-us
   

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