added GPX file on website to my Saved folder, but sync'ing on app shows nothing
AnsweredHi all.. I just joined installed the app, created my account, all good.
After that, I logged in to the website, and there, I uploaded a GPX file. It shows ok on the web.
However, on the app, I go to Saved, sync, and nothing.
Please help!
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Hi there,
Sorry for the trouble syncing. There are a couple of things you can try in order to resolve this:
First, try manually toggling a sync on the web interface:
• Click on your profile image in the top right corner of the main map to open the dropdown menu, then select Routes.• Next, select the Route from the list and then click Toggle Sync.
• When you click Toggle Sync, you'll see the Sync status of that Route change from On to Off.
• Click Toggle Sync one more time to set the Sync status back to On. When you're finished, it should look like the screenshot below.
After that, I would suggest manually syncing your Android device by following these steps: Backup, Sync, and Transfer Your Data
If you continue to have any issues, please contact Support here.
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