Unable to download map

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janbecket

I have a premium membership and checked to make sure that I am logged in. I am. I have three other sections of the Western US states already downloaded. Gaia Topo (feet). When I attempt the 4th section, I get the following message:

Unable to download map

Gaia Topo (feet) maps can not be downloaded for offline use due to restrictions from the map provider.

This canʻt be right. The big reason to pay for a premium membership in the first place is map downloads. 

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    joshr

    I've been unable to download any Gaia Topo (feet) maps the last two days as well. 

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    Evan Hourigan

    Same. This was for the Landscape layer. I can’t download maps or view them when I’m out in the field with no data signal so I download them ahead of time. This can’t be right. What is the premium subscription for?

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    janbecket

    Iʻve gone back and forth with Gaia support a few times. The support person blamed it on the size of the download I was attempting. Not so sure about that. I had just completed far larger downloads, like one of California and Nevada. When I shrank the download to just one state, like New Mexico, I still got the same message. 

    So after numerous attempts, I found that size might be a factor - sometimes - but the real culprit is internet speed. I have DSL through my phone company, with a limit of 10 mbs. I test the speed regularly. That's it. Nothing else is available where I live unless I pay for satellite internet. If one runs into the No Can Do message, the best thing is to come back an hour later and try again. Eventually the download happens.

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    janbecket

    One other detail. The support person did agree that the "restrictions from the map provider" message is inaccurate and confusing. He said they are working on another message.

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    awdgsx415

    I just realized I was getting this same error but depending on the size of the area you are trying to download you could see the text changes from white to red if it can't download the area size. If you select smaller areas it lets you download the map offline. Weird that you can't download a big chunk of area.

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    Chris Jain

    There are huge problems in downloading maps. Downloads are very slow--if they happen at all. Sometimes the download does not complete before I start my trip, even if I start the download several days in advance. Gaia's features are pretty awesome, but they don't work at all if there is no map downloaded for them to work on. 

     

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    Chris Jain

    Right now, Gaia has two updates that need to run, but it says that it can't download them until the current downloads have completed. And it's stuck on the map download it it is working on. 

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    Jay

    Hello @schriber,

    Sorry for the trouble downloading maps. Please refer to the Help Center for steps that should resolve any issues:


    If you still run into trouble, the Support Team would be happy to help. Please reach out here: https://help.gaiagps.com/hc/en-us/requests/new

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