Map arrow not showing up

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chrisharkness79
The map arrow on the app continues to disappear. The only way to make it reappear, for a moment, and then only sometimes, is to reset my phone. Sometimes that doesn't even work. Location services are on, and Gaia has permission to use my location. I primarily use this app when out of cell range, and need to turn it to airplane mode, and it rarely works then, rendering it useless and has caused me to get quite lost a couple of times now when I have needed it. This is a new problem, as it worked fine for me last year on a trip in the mountains. Is this a new bug?
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    Jen R

    I'm having the same problem on a Pixel 4 XL running Android 11. It just started happening a couple months ago. The app knows where I'm at because touching the locate me button centers the map at my location. But the map arrow doesn't show. Even powering the phone on and off doesn't fix the problem. The map arrow comes back when I reconnect to mobile data or wifi.

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    chrisharkness79

    I have a pixel 3. Seems like a recent development. Worked fine for me last summer on a big trip out of cell range. If it doesn't get fixed, I'll have to go to Caltopo, since the app is now useless.

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    Jen R

    I really like the Gaia GPS, but I agree that this bug makes it hard to rely on it when I'm out backpacking.

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    Jim

    @chrisharkness79 and @Jen R

    Sorry for the trouble.

    This bug has been identified and a fix for it will go live with version 2021.7.  I don't have a timeline on when this will be released, but it should be in beta in the next couple of days.

    Make sure you have the app set to update automatically so you get it as soon as it's released.

    If you would like access to this release sooner, join our beta program: Android Beta Testers

    If this happens again, force closing and re-opening the app might fix it.  However, this might not work in all cases.

    If you have any further questions, please contact Support here.

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    Jen R

    @Jim Margolis - Thx for the response. Really looking forward to the next update to fix this!

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    Jim

    Hi all,

    This issue should now be completely fixed in the latest version, 2021.7, which is now available in the Play Store.

    Follow these steps to update Gaia GPS:

    1. Open the Google Play Store app .
    2. Tap Menu My apps & games.
    3. Apps with an update available are labeled "Update."
    4. Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

    Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.
    Tip: In some cases, you may need to restart your device to update an app.

    If you joined the beta program to get the beta version of 2021.7, you can leave the beta program with these steps: https://support.google.com/googleplay/answer/7003180?hl=en

    If you have any further questions, please contact Support here.

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    Jen R

    Hi @Jim,
    I can confirm that the big fix worked. I finally got it on the trail and tested the updated app. The map arrow and my routes displayed on the map even after a full reboot of my phone. Hooray! Thx for the quick fix and great communication about the issue. Happy I can rely on Gaia GPS again.

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    Love

    Hi @Jim. 

    I'm having some issues with the Map Arrow disappearing while in Compass mode on my Samsung Galaxy Tab A7 Lite. Currently running Gaia 2021.12. Pretty much haven't gotten the Arrow to show more than a couple of seconds while moving at any time. I do not have this issue on my phone (Galaxy S20, also Gaia 2021.12). Please advice on how this issue can be resolved.

    Other info: I'm mostly using the Sweden Topo or World Imagery (as well as some imported data sources) maps.

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    Zach Segraves

    Hi love.roos,
     
    Thanks for letting us know that you're still having issues on your tablet.  I'll email you directly to help troubleshoot.

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    Love

    Hi gaia. Still having these issues on my tablet and now also on a new Samsung phone. Need a fix.

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    philip

    Still having this problem on the website.  Sometimes they are there and other times they aren't.

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