Taking forever to download



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    Jay Crooker

    Hi there,

    I am sorry you are having trouble downloading maps.

    Will you try the steps in this article and let me know if that resolves this issue for you?

    Additionally, please try these things:

    • Map downloads will be paused on Android if the app is fully closed. Make sure the app is running in the background. For a large download, try leaving it connected to wifi and plugged in overnight.
    • Turn on auto-resume so that map downloads will automatically resume if app is closed. Tap Settings > Map Download > Toggle on Auto-resume

    To see the progress of the map download in the app, please follow these steps: View the Status of Offline Map Downloads in Android

    If you continue to have any issues, please contact support so we can help: 

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