Clearing Cache

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Kleb

• December 10, 2020 20:11

My cache will not clear temp tiles. It will only drop to 441MB and no less, regardless of how many times I clear the cache repeatedly or let it sit and run in the background.

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  Jim Margolis

  • December 11, 2020 17:29

  @kleb
  
  I'm sorry for the trouble clearing your tile cache. I have an open bug report for this issue and we’re continuing to track it in our system, but unfortunately, don’t have an ETA on when you can expect a fix.
  
  In the meantime, the best way to clear a cache of 2GB or more is to delete and reinstall the app. Please follow these steps to do that.
  
  1. Sync your phone to the website with these steps: Backup, Sync, and Transfer Your Data
  2. Delete the app
  3. Reinstall the app from the Appstore here
  4. Log in and your data will begin downloading automatically (minus the cache)
  
  I'm sorry for any inconvenience this may cause. We'll email you as soon as we have a fix.
  
  If you have any further questions, please contact Support here.

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  Kleb

  • December 11, 2020 17:40

  Thank you very much Jim.

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  cfaubion

  • January 31, 2021 04:58
  • Edited

  Hi Jim

  I am trying to free up some space on my iPhone.  I've followed your instructions above for clearing the Tile cache (19GB) by deleting and installing the APP after syncing but it didn't work.  I'm still at 19GB.  Any other recommendation?

   

  Cynthia

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  Ryan McElroy

  • February 03, 2021 16:43

  Hey Cynthia, I've emailed you directly to troubleshoot this issue. 

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  Kleb

  • March 06, 2021 15:49

  Just wondering if there's any update on this?  It's not acceptable to have to delete an app and reinstall it every time we want to clear space up on our phones.  This feature used to work, what is taking so long to solve this issue?

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  Melanie Wilson

  • March 09, 2021 20:33

  Hey @Kleb,

  
  Thanks for reaching back out.
  
  The Engineers are still working on a fix for this issue.  It requires some reworking of the map download framework so it is taking a little longer than expected.  I don't have an ETA on when you can expect a fix. Sorry about that.
  
  If we can help with anything else, please contact Support here

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