Maps are missing sections - iOS App

Answered

scottblaircampbell

December 07, 2020 14:23

Here is a map zoomed out:

 

 

Here is the same map, only zoomed in. You can see that the detail is missing from part of the view.  How do I fix this.

 

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  scottblaircampbell

  December 07, 2020 15:11

  I deleted the app and then reinstalled it. It seems to have fixed whatever the issue was.  Hopefully it does not happen again. 

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  Ryan McElroy

  December 08, 2020 17:11

  @scottblaircampbell,
  
  We recently experienced an issue that wasn't allowing Gaia Topo and Gaia Streets to display in some areas of the Western and Northwestern United States.
  
  This has been fixed and you should see all areas of the world rendering properly when using Gaia Topo (and Gaia Streets).
  
  If you installed the app between Thursday, Nov 19, and Sunday, Nov 22, you may still run into trouble viewing the map at lower zoom levels on mobile. This can be fixed by deleting and reinstalling the app. Just make sure to Backup, Sync, and Transfer Your Data before you do!
  
  Sorry for the trouble. If you have any further questions, please contact Support here.

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  scottblaircampbell

  December 09, 2020 20:41

  Ryan, the reinstall appears to have done the trick.

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