Steps to diagnose a GPX that fails to import

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a_gunslinger

• February 25, 2021 15:42

Have a GPX file I downloaded from AllTrails that wont import.  Just hags importing.  Kind of new to this but assume it has some corruption of some kind.  Loads into Garmin Explore fine.

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• Official comment

  

  Chris Hillbee

  • February 26, 2021 18:09

  Hello! This was also reported here.

  Thanks for reaching out to support about this. 

  We got a hotfix implemented this morning and the web uploader should be operating normally now.

  If you have any issues, please let us know asap.

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  gandhikarthi

  • February 25, 2021 17:04

  I have the same issue. Its used to work fine. Last night I tried to upload a new file and its not working. May be a bug in their latest release...

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  a_gunslinger

  • February 25, 2021 18:09

  Thanks for the reply!  Guess I will quit trying to see whats wrong with the file them.

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  bobpalin

  • February 25, 2021 18:10

  Looks like Import isn't working at all, a file I uploaded last week won't upload now.

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  gandhikarthi

  • February 25, 2021 18:16

  I think they are working on the bug. Support engineer gave me a workaround for uploading a file. It worked for me.  https://www.gaiagps.com/upload-old/

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  NWwalker

  • February 25, 2021 19:05

  I haven't been able to import tracks for several days either.

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  a_gunslinger

  • February 25, 2021 20:18

  Support replied:

  Sorry for the trouble.
  
  This is related to a bug in the website.  

  Here are 2 workarounds:
  1. You can try our old import page: https://www.gaiagps.com/upload-old/
  2. Import via the app: 

  • Import GPX and KML files into the Android app

  
  
  

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  bobpalin

  • February 26, 2021 16:15

  The upload_old method didn't work for me, it took the file but I never got an email and the track never appeared. Transferring the GPX to an Android device is a PITA, especially as I have several I want to look at.

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  NWwalker

  • February 26, 2021 18:25

  It works for me now. Thanks for the fix!

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  gbraach

  • April 05, 2021 00:48

  The upload_old method worked!

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