Rendering problems in web app with map in Oregon, Idaho, Montana, Utah?

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momobadilak

• November 19, 2020 17:01

looking at the map via chrome web browser on PC  - seems like there is some sort of rendering problem for Oregon, Idaho, Montana, Utah. Roads and other features are not showing up. Its especially evident when Gaia Topo and Gaia Streets are selected as the main layer.

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  Melanie

  • November 23, 2020 18:52
  • Edited

  Hey all,

  I just wanted to pop in with an update.

  We recently experienced an issue that wasn't allowing Gaia Topo and Gaia Streets to display in some areas of western and northwestern North America.

  This has been fixed and you should see all areas of the world rendering properly when using Gaia Topo (and Gaia Streets).

  If you installed the app between Thursday, Nov 19, and Sunday, Nov 22, you may still run into trouble viewing the map at lower zoom levels on mobile. This can be fixed by deleting and reinstalling the app. Just make sure to Backup, Sync, and Transfer Your Data before you do!

  Sorry for the trouble and thank you so much for your patience.

  If you have any issues, please contact support.

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  momobadilak

  • November 19, 2020 17:07

  FYI - Similar problems - but not identical observed in Android app (latest) - but the problem appears when you zoom in - closer than 10 miles as indicated on the legend.

  seems to be a z-order / rendering issue. 

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  todd

  • November 19, 2020 17:37

  I am seeing same issue. WA is ok, but OR missing on both IOS app and chrome in mac

  

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  heh.brian

  • November 19, 2020 17:50

  Same issue, lots of roads are missing in Oregon from the gaia topo map. having this issue on desktop as well as mobile. 

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  momobadilak

  • November 19, 2020 18:33
  • Edited

  FYI to followers of this thread - I also sent to Gaia GPS tech support - they have their map engineers looking at the issue.

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  Scott

  • November 19, 2020 19:14

  Good to hear. I thought it was me. On the road in Oregon now, and was getting pretty frustrated.

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  markwainwright1

  • November 19, 2020 19:28
  • Edited

  Having what seems to be the same problem on iOS. In certain parts of the map all trails/roads/features etc disappear when I zoom in past a certain point. Only the topo lines are shown.

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  ttylinsk

  • November 20, 2020 18:26

  I am having the same issues with no roads in OR for gaia topo and gaia topo metric.

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  MikeB

  • November 20, 2020 19:29

  Having similar issues in the Canadian Rockies (and it looks like most of BC).  Almost all surface features other than the occasional lake label don't render.  Initially encountered on Chrome, but replicated on Android.  Submitted a request to tech support as well.  I thought it was just me and tried everything trying to fix it.

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  Melanie

  • November 20, 2020 19:34
  • Edited

  Hey all,
  
  I just wanted to pop in and confirm what you're seeing.
  
  As @momobadilak has pointed out, there is an issue with Gaia Topo not displaying correctly in some areas in the Pacific Northwest / Western US. 
  
  Our map engineers are actively working on the issue and will have it resolved as soon as possible.
  
  I've tagged this post as "planned" to indicate that we're working on it.
  
  If you have any questions please contact support.

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