Extreme Platform Slowness

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13 comments

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    jstahl956

    I am new to Gaia and it seems like this is what is happening to me as well. I did not have any issues on my computer when looking at maps but as soon as I downloaded my first map I cannot get the screen on my computer to display "Explore the map" when logged in. The wheel is just sitting there spinning and it won't do anything. Been going on 30 minutes and nothing. 

    Starting to wonder if there is not a better platform than Gaia at this point.

    WTF? 

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    bradyscaspar

    This is happening to me too, on multiple occasions. Unfortunately the tracks load slowly most often exactly where I want them to load :( 

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    bradyscaspar

    Just to add on to this - loading any data seems to be excessively slow. Just pulling up my list of tracks, the request appears to timeout and I get a message telling me I don't have any tracks in unarchived (I do).

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    Melanie Wilson

    Hey @jstahl956, @bceasley, & @bradyscaspar,

    I'm sorry for the trouble with gaiagps.com. I would like to take a closer look at this issue for you.

    Please email support@gaiagps.com so I can troubleshoot further and address any concerns you have.

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    Oilbrnr

    I'm having issues as well. Ridiculously slow. Gaia has never been fast, but this is getting pathetic. I'm up for renewal next month and I'm starting to have second thoughts.

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    Jim Margolis

    @Oilbrnr

    I'm sorry for the trouble with gaiagps.com. I would like to take a closer look at this issue for you.

    Please email support@gaiagps.com so I can troubleshoot further and address any concerns you have.

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    glennf

    Anyone else still experiencing this?

     

    I use the app for work and it has become impossible to be productive with it - working with anything in the app (both ipad and iphone) has a lag time of 30+ seconds between actions i.e. hit "rename waypoint" and wait 30 seconds for it to pop up with the text entry box for waypoint editing.

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    Kristin McLane

    @Cambium

    I'm sorry for the trouble with Gaia GPS. I would like to take a closer look at this issue for you.

    Please email support@gaiagps.com so I can troubleshoot further and address any concerns you have.

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    nzedjared

    I've upgraded to an iPhone 13 mini and after many days of map downloading, I'm still unhappy to find that my Gaia app is still pretty unresponsive and slow when it come to zoom and scroll around the map.  It is a little better when in airplane mode (presumably using all of the downloaded maps) but still nearly unusable as it won't scroll or zoom without hesitating here and there.

    I have restarted Gaia, downloaded the latest version, checked that location services are on, restarted the phone, made sure all maps are downloaded.   My old iPhone 6s didn't seem to have these problems with Gaia.

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    Daren

    Gaia,

    This site was the best for a while for route planning. unfortunately when you switched to the new GUI a couple years ago it has just become unusable.  There are constant "bugs" you say you are working on but the fix is simple, Ditch the silly new GUI and go back to the OLD school one. We dont need flashy stuff, we need a working program. I don't know what happened but I'm seriously bummed.

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    Jim Margolis

    @nzedjared

    Sorry for the trouble with slowness.

    One possible cause could be other memory intensive apps running in the background.

    Can you force close all applications, including Gaia GPS, with these steps?

    Also, having many sources active can sometimes cause issues such as slow rendering,

    Can you try making only one map source active and let me know if that helps?  Rather than moving the slider all the way to the left, you need to tap the red "x" to make the source inactive. 

    If you have any further questions, please contact Support here.

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    Jim Margolis

    @Daren,
     
    Sorry for the trouble. 
     
    Please contact Support here and so we can make sure we have an accurate understanding of the bugs you've experienced.

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    nzedjared

    Hi Jim  - Did you hire some guys from Garmin by chance because I've had this kind of frustration before.

    Over a 4 week period in SE Asia I tried closing all apps, turning off the phone and turning it back on again, putting it in and out of airplane mode, seeing if it needs updates...an enormous amount of time while I was supposed to be using Gaia to go places on vacation.  In all cases, I am using a Gaia Topo downloaded map only for the region I am in with Openstreets for a small number of city areas.  Usually only one layer.  Its a new iPhone 13 so I don't think it is a processor or memory problem if I'm only running Gaia.

    It takes so long to find my position and load a map, it is unusable.  And once loaded, the screen does not respond to zoom or map moves.  It will hang minutes even just pushing the gaia settings button.  Once it does find my position, it will not continuously track making it unusable for the navigation I am trying to do.

    I had to give up and go back to google maps.  Gaia was no longer reliable.

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