Sync Status

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14 comments

  • Official comment
    Avatar
    Chris Hill

    Hey all, 

    We have had a few reports of sync related issues both on Android and iOS platforms. 

    We've released a fix for this. It will go live with the next update here soon.

    But if you would like this update sooner, you're welcome to join the beta program. 

    Please let us know if you have any issues or if you have any other questions.

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  • Avatar
    djhutch

    I am having the same problem with my Android phone. No many how many times I try to force a manual sync (but tapping the "last sync" line in settings - it ends with "sync incomplete." I have never had a problem with this before.

    Any thoughts or help Gaia support?

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  • Avatar
    lgb121150

    Also having synch problems with iPhone XS.  Attempt to force synch with MacBook Air, but recently (the last week or so) all I get is "In Progress" followed by "Synch Incomplete." 

     

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    wzcai92

    I also have the same issue with iOS. This is pretty unacceptable for a subscription based application. For me, Gaia is essentially useless without the syncing capabilities between mobile and browser. Not sure what's going on but Gaia needs to get its cloud SLAs in line. Very much considering swapping to a more reliable competitor:

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  • Avatar
    jb

    Same problem here w/ Android. I like the progress indicator or at least something other than a buried indication of failure. Best of all would be to fix the broken syncing. It's a key feature for us avid hikers and hike leaders who are paying customers.

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    jr_riddell

    I complained about this issue and they told me that there's a bug and that they're beta testing a fix.  This is a serious bug that prevents paid subscribers from being able to use the product the way they need to -- especially an issue where you are about to go out and realize your device could not sync.   

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    thomasfmabry

    I'm having the same sync problem with my iPhone XR. Is there a timeline for a fix as described in this thread. I've had GAIA since 2014 and I have yet to have this problem. As indicated by others, this is exasperating as I'm out every weekend and need this feature to work seamlessly. Any official update would be appreciated.

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    jb

    Yay, the beta synched for me. Thanks! A more conspicuous indicator of success/failure/progress would still be welcome.

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    springsrider

    Still having the syncing problem.  Running the beta along with all updates done, but nothing is working.  "Sync Incomplete"

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  • Avatar
    Melanie Wilson

    @springsrider,

    Sorry for the trouble.

    Please email support@gaiagps.com so we can take a closer look.

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    springsrider

    It has been solved with your help.  Thank you very much!!

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    hwhomes

    My sync issues seem to be solved. I will say that they started when I made significant edits and changes to my folder structure as well as added several routes via gaiaonline.

    I still think a sync status indicator would be useful and easy to add. 

    thank you for an overall great product. 

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  • Avatar
    wadehowlett

    I am also having issues with not being able to sync my android phone and sometimes no sync with iPad. I keep getting “sync incomplete “

    Please fix this urgently as it appears to be a common problem that should not be happening!

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  • Avatar
    Jay Crooker

    @wadehowlett

    Sorry for the trouble.

    Please email support@gaiagps.com so we can take a closer look.

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