Sync Status

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hwhomes

• November 25, 2019 17:58
• Edited

I am having issues with my iPad not syncing to the cloud.  This has brought to light that there is no sync progress or status bar.  In my case it says, "in progress" and "sync incomplete" but no status bar or anything to tell me if any syncing is being done or percent complete etc.

I would like to have a status bar showing this.

3

• Official comment

  

  Chris Hill

  • December 02, 2019 19:15

  Hey all, 

  We have had a few reports of sync related issues both on Android and iOS platforms. 

  We've released a fix for this. It will go live with the next update here soon.

  But if you would like this update sooner, you're welcome to join the beta program. 

  • Apple users can do that by following these steps: https://testflight.apple.com/join/t1lZsC7v
    
    
  • Android users can so by following these steps: https://help.gaiagps.com/hc/en-us/articles/115003638308

  Please let us know if you have any issues or if you have any other questions.

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  djhutch

  • November 25, 2019 22:40

  I am having the same problem with my Android phone. No many how many times I try to force a manual sync (but tapping the "last sync" line in settings - it ends with "sync incomplete." I have never had a problem with this before.

  Any thoughts or help Gaia support?

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  lgb121150

  • November 26, 2019 14:27

  Also having synch problems with iPhone XS.  Attempt to force synch with MacBook Air, but recently (the last week or so) all I get is "In Progress" followed by "Synch Incomplete." 

   

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  wzcai92

  • November 29, 2019 07:23

  I also have the same issue with iOS. This is pretty unacceptable for a subscription based application. For me, Gaia is essentially useless without the syncing capabilities between mobile and browser. Not sure what's going on but Gaia needs to get its cloud SLAs in line. Very much considering swapping to a more reliable competitor:

  • https://www.alltrails.com/
  • https://apps.apple.com/us/app/maps-3d-pro-outdoor-gps/id391304000
  • https://www.cairnme.com/
  • https://www.mapmyhike.com/

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  jbyrne

  • November 30, 2019 11:37

  Same problem here w/ Android. I like the progress indicator or at least something other than a buried indication of failure. Best of all would be to fix the broken syncing. It's a key feature for us avid hikers and hike leaders who are paying customers.

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  jr_riddell

  • November 30, 2019 15:29

  I complained about this issue and they told me that there's a bug and that they're beta testing a fix.  This is a serious bug that prevents paid subscribers from being able to use the product the way they need to -- especially an issue where you are about to go out and realize your device could not sync.   

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  thomasfmabry

  • December 02, 2019 00:41

  I'm having the same sync problem with my iPhone XR. Is there a timeline for a fix as described in this thread. I've had GAIA since 2014 and I have yet to have this problem. As indicated by others, this is exasperating as I'm out every weekend and need this feature to work seamlessly. Any official update would be appreciated.

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  jbyrne

  • December 03, 2019 14:28

  Yay, the beta synched for me. Thanks! A more conspicuous indicator of success/failure/progress would still be welcome.

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  springsrider

  • December 03, 2019 21:19

  Still having the syncing problem.  Running the beta along with all updates done, but nothing is working.  "Sync Incomplete"

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  Melanie Wilson

  • December 04, 2019 14:33

  @springsrider,

  Sorry for the trouble.

  Please email support@gaiagps.com so we can take a closer look.

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  springsrider

  • December 04, 2019 16:28

  It has been solved with your help.  Thank you very much!!

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  hwhomes

  • December 29, 2019 15:07

  My sync issues seem to be solved. I will say that they started when I made significant edits and changes to my folder structure as well as added several routes via gaiaonline.

  I still think a sync status indicator would be useful and easy to add. 
  
  

  thank you for an overall great product. 

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