App for iOS shutting down

Answered

Follow

kris.mittelstadt

• September 12, 2019 03:58

Open app and within 10 seconds it closes. How do I fix this? Updated phone and app, restarted phone idk what else to try

0

• 

  Erik

  • September 13, 2019 18:23

  Hi Kris,
  
  Would you mind sending me your device logs so I can take a closer look at this issue for you?
  
  Please open Gaia GPS > Settings > Other > Send Logs and give a brief description of your issue in the message so we can troubleshoot.

  0

  Comment actions Permalink
• 

  kris.mittelstadt

  • September 13, 2019 21:26

  I would like to but unfortunately the app doesn’t stay on long enough to send it

  0

  Comment actions Permalink
• 

  Erik

  • September 17, 2019 20:55

  Hi Kris, I sent you an email about this issue. Feel free to follow up there with any further questions.

  0

  Comment actions Permalink
• 

  theraaks

  • September 30, 2019 16:34

  I am having the same issue, uninstalled,worked until all my offline maps re synced and now it is doing the same thing again.  Launches, goes to white screen and disappears back to main iPad screen.

  0

  Comment actions Permalink
• 

  wadehowlett

  • October 02, 2019 10:32

  I am also having this same issue on my iPad. The app was fine until the last upgrade 6 days ago was installed.

  it still works just fine on my Android phone though.

  0

  Comment actions Permalink
• 

  wadehowlett

  • October 02, 2019 12:25

  Update to iOS 12 rectified the issue. Good outcome but this has taken up all my spare memory.

  0

  Comment actions Permalink
• 

  Robyn

  • October 02, 2019 22:09

  Hi everyone, I am sorry for the trouble. We recently found an issue with the app running on iOS 10 & 11 on iPads. We are currently working on a fix that should be available in the next app update. 
  
  To use the update as soon as it is available, you can join the beta tester program by following these steps: iOS Beta Testers

  0

  Comment actions Permalink

Please sign in to leave a comment.