Route Creation causing freeze-up

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    dedeurkruk

    i wanted to ge a premium acount but i got this problem to so i'm not gone pay for the web site when i cant draw a simple track with out freezing up. its frustrating to go beond

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    bceasley

    Sorry to say, this issue is not fixed.  Freezing non-stop on my tonight.  This is beyond frustrating, the kind of bug that will end up costing you customers.  

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    kc7rso

    I agree with the frustration that others have had. It is still broken and there does not appear to have been any time estimate on fixing it.The lack of communication from the GAIA platform has been horrible. Honestly I think gaia needs to start giving the premium members free months worth of the service to compensate us for having a product that is fundamentally broken! 

    I have been patient but with the lack of communication I am now ready to cancel my premium membership with this service.

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    Kent

    I had experienced the bug about a month ago and then again after the first time they said it was fixed.  After seeing the above comments from kc7rso and bceasley I tried to break it again, BUT was not able to.Granted, I am not trying many combinations but did do these...

    Gaia Topo: Hiking mode, Route went on and off trail several times. no problems

    Nat'l Geo:  Hiking mode, went on and off trail several times.  no problems

    USGS Topo: Hiking mode, began on road, x-country onto road again, then onto 4 wheel drive road at which point routing became a straight line, did not follow the jeep trail, went x-country to a road, system began following the road again.  I had not seen this problem; got the sense that there was inaccuracy between the map display and where the system thinks the cursor is located.

    This not to defend Gaia.  They should be in direct communication with you.

     

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    bceasley

    I use Chrome and Mac OS.  Aside from the freezing (which has always been an issue for me), the route mapping feature just needs to be improved in general. Why is it so difficult to decouple a waypoint from a route?  I'd also love to see you improve route editing features.  Other than changing your start/end points, it's very difficult to make edits mid-route.  This should be improved as well.  

    One work around that seems to  to avoid freezing for me (but this should not be the solution!), is that I wait to ensure the app/webpage isn't thinking (processing/loading) before I drop my next route marker.  It takes a bit longer, but I haven't had any issues with the freezing since I made this discovery.  

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    dedeurkruk

     i dont know whats wrong wih the system butt because of the freezups ik get constantly in a rout of 80KM  160km til 2000km extra track like a spiderweb and taking the fake track out is a constant pain in the butt plus you still did nothing with the freezups.

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    dedeurkruk

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    cedric

    I'm having the same freeze up issue.

    Windows 10, Chrome Version 77.0.3865.75 

    Bought premium subscription specifically to create routes from Desktop. This is quite a disappointment. 

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    Robyn

    @dedeurkruk
    Do you mind sending this route to support@gaiagps.com so we can take a closer look at this? The freezing issue should not cause the spider web lines you are seeing.

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    dedeurkruk

    @Robyn i can't send you the route anymore because the frustration was to high, so i have drawn the route with a other app. And delete this one

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