Fails fails to load on iOS using iPhone VS

Answered

Follow

jcanan

• August 21, 2019 16:20
• Edited

The app says it’s loading and then eventually just dies i’ve tried deleting the app and reinstalling. This issue has  been occurring for over a week

0

• 

  Chris Hill

  • August 20, 2019 19:05

  @jcanan
  
  Hey there. Sorry to hear you're having issues with the app.
  
  Would you mind sending us an email with a few more details and screenshot or two? 
  
  You can reach us at suport@gaiagsp.com and we can get you squared away. 

  0

  Comment actions Permalink
• 

  JonathanHeider

  • August 21, 2019 15:11

  I am having the same issue. Screen shot attached. I deleted the app and reinstalled from the app store and the issue persists. For me this only occurred when I upgraded to the Beta version of IOS 13. So that may be the cause of the problem. 

  1

  Comment actions Permalink
• 

  JonathanHeider

  • August 21, 2019 15:24

  Just to make things more interesting, I am not having this issue with my iPad, also running Beta of IOS 13, so the issue may not be related. 

   

  0

  Comment actions Permalink
• 

  jcanan

  • August 21, 2019 16:21

  Same running beta 13. Same screen shot. It had been running fine on beta and then to my horror stopped.

  1

  Comment actions Permalink
• 

  Chris Hill

  • August 23, 2019 01:04

  Hey all,
  
  Sorry for the trouble. Gaia GPS isn't supported on the iOS 13 beta.
  
  Often times, this sort of early crashing will be fixed on Apple's end before we touch it.
  
  I think the best I can say is it will be working before iOS13 comes out of beta. We have various plans for using new stuff in iOS13 coming up.

  0

  Comment actions Permalink
• 

  dflachbart

  • August 26, 2019 02:09

  > Gaia GPS isn't supported on the iOS 13 beta.

  > Often times, this sort of early crashing will be fixed on Apple's end before we touch it.

  Let me ask - have you positively determined that this is an Apple issue and nothing in the app itself? And if so, have you reported the issue to Apple?

  If this is indeed the case, then please ignore the following. If not, then - this is IMHO very unsatisfying... iOS13 is now in beta 8 (eight!), and Gaia is the only app (among hundreds) on my iPhone that still doesn't work (and that's not just minor glitches, it's practically unusable). Other software companies are very proactive getting their apps functioning as soon as a new iOS beta is out.

  So folks who are running the beta (for whatever reason) and don't want to go back to stock iOS just because of Gaia, or those like me who can't even go back, are screwed until iOS13 officially comes out. That's just very poor. I understand that software breaks when a new version is in its infancy, but it's now 2 months since the first public beta came out. I just downloaded the newest Gaia GPS version, and it's still hanging on startup...🙁

   

  0

  Comment actions Permalink

Please sign in to leave a comment.