IOS Sync Incomplete

Answered

ssteves

May 31, 2019 13:54

Hi folks, loving the app, but I can't seem to complete a sync lately, which is kinda cramping my style. I'm bumping "Last Sync" in "Sync Settings" but keep getting a Sync Incomplete result.

Relevant details below:

ssteves@gmail.com

GaiaGPS version: 1.9.1

IOS version: iOS 12.2

Thanks,

Scott

Comments

12 comments

Robyn

June 03, 2019 17:25
Hey Scott,

Can you try:
1. Check you are connected to WiFi
2. Open the app> Settings> Account> Tap Last Sync to force a sync
Leave the app open while the sync is processing. If you are still having trouble, please click here to contact support directly so we can take a closer look at your account?
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Bryan Parke

August 27, 2020 18:58
Having this trouble lately. I have a shared folder with my friend, when he adds items to the folder, the sync ends up showing 'sync incomplete'. He is using app > Settings > Account and tapping Last Sync, the sync starts, then it says 'sync incomplete' He is on WiFi when doing this.
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Chris Hillbee

August 28, 2020 21:35
Hi there,

If you're experiencing a "sync incomplete" message in the app, please try this:

From your device, please open this email and copy and paste the following link into Safari:

gaiagpsng://sync.forceallpush

It should launch Gaia GPS and start a sync. When finished, it should show the current time next to Last Sync, but depending on how much data is syncing, it could take a few minutes.

If you still have issues after that, please send your device logs to the Support team so they can take a close look. Please indicate that you're experiencing an incomplete sync in your message.

You can send your logs by following these steps: Open Gaia GPS > Settings > Other > Send Logs
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Hikers & cyclists

March 01, 2023 20:19
I am getting the "sync incomplete" message in the Gaia app.

Pasting the link gaiagpsng://sync.forceallpush didn't help.

I am using an iPhone 13. Help shows that I have Gaia version: v2023.1

I can't find "send logs" under "Settings > Other"

I would greatly appreciate your help. Thank you.
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TheMolloys

March 06, 2023 20:54
I'm having this problem, too. iPhone 14 fully up to date.

Safari couldn't understand the gaiagpsng://sync.forceallpush link. I've logged out and back in, forced closed the app, etc., and still getting "Sync Incomplete"

Update: I just realized I was trying to use the old Gaia GPS app. I installed the new app, logged in, and the sync completed.
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tsimone08

April 03, 2023 15:07
I am having the same problem.

Gaia version v2023.2

iOS 16.3.1

I tried all of the approaches discussed above, and still Sync Incomplete.
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z4cr33v35

September 23, 2024 13:23
Has a solution been found for this? Mine will not sync after trying all of the suggestions and forcing sync multiple times.
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mtnbkn

October 01, 2024 00:16
Same issue here. I have tried all steps in this thread but I still get Sync incomplete. iPhone 14 pro iOS version 17.6.1. Gaia version 2024.8. I also I can't find any logs in the app to send to support. I then tried clicking on Refresh Authentication. I logged in and it synced. Thats the fix!!!
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kyliecmosher

October 01, 2024 21:14
Refreshing Authentication also fixed this for me!
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Todd Perkins

October 26, 2024 01:40
Refreshing authentication fixed this for me as well.
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johngeofroy73

October 28, 2024 01:20
mtnbkn for the win!

Refreshing Authentication worked
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pilotsflight

November 19, 2024 17:26
Yep just had this issue, Thanks mtnbkn

Refresh Authentication worked.
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