Can't seem to access my paid subscription

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    Robyn

    @marshallgerston
    I'm sorry you are having trouble accessing your membership - it looks like you may need to restore your purchase in the app.
    Open the app> Settings> Account & Subscription> Restore Purchase.

    I sent you an email to follow up about this as well.

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    YoshiYahu

    I am having the same issue. I paid for a year of premium, it's showing in my account, but none of the paid features are available to me. Both in web and app. 

    I have tried what you advised above, but to no avail. Can you assist me? Thank you!

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    Erik

    @YoshiYahu Will you verify you're logged in with your Gaia GPS account?

    • Open Gaia GPS > Settings > your email will be listed under "Account".
    • If not, tap the Account >Log In> Have an account? Sign in.

    If you are still having trouble, please click "Contact Support" above, or send an email directly to suppor@gaiagps.com, and we can troubleshoot further.

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