Maps not downloading

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12 comments

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    snell

    I've had similar experiences on the Android side.  I found better success once I developed a work flow that only downloaded one map at a time and then move on to the next.  I typically set up the downloads on my tablet and run them during the day as I'm doing other work.  At then end of the day, I'll set up my phone to sync and then let it gather the day's maps over night while I don't need the phone.  I've also found there is great variation in the download speed of various maps.  Ironically, GaiaTopo seems to be one of the slowest.

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    Robyn

    @jplaurel

    I'm sorry you are having trouble downloading maps in the app. When trying to download a large number of map tiles, like @snell mentioned, downloading only a couple maps at a time can help your download speed for each map download.


    If you continue to have trouble, please click Submit Request above to contact support directly and we can investigate.

    Also, I recommend using the “Download along Track/Route” (iOS/Android) when planning a long trip.

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    Paul Yuenger

    I have been having the same problem.  I attempted to download maps overnight only to find that a few had not downloaded.  Multiple attempts to Resume Download only seem to bring the map download to the same place, then stop.  This is with downloading two maps. 

    A related problem is that I will regularly download maps for an area that don't provide the Success indication yet say 100% downloaded.  Is the download really complete? 

    I've learned the hard way to double check that Gaia has fully downloaded everything due to being "out there" without any cell service or WiFi only to find that downloads had not completed.  A single panel with download status (% downloaded plus current instantaneous download speed) of all maps that are not fully downloaded would be nice.

     

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    Robyn

    @Paul Yuenger

    I'm sorry you are having trouble downloading maps.

    Can click Submit Request above to contact support and let us know:
    - The map sources you are trying to download
    - What kind of device (Apple or Android) you are using?

    Also, I recommend using these steps to verify map downloads are complete: Apple/Android

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    Paul Yuenger

    The issue with no Success indicated seems to occur randomly with many different type sources, when I'm trying to download the maximum number of maps for various areas (often created to accommodate the limit on tiles) simultaneously via WiFi. 

    Specifically, the issue with the map taking a very log time to download occurred with the National map.  I tried many times via WiFi and cellular.  It finally completed about 20 hours later after many attempts to resume download, including rebooting my iPad Pro.

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    Robyn

    @Paul Yuenger

    This issue may be due to how many map layers are being downloaded at once. 

    Can you send us your activity logs and let us know the name of one of your map downloads that is taking a long time so we can investigate this further?
    - Open the app> Settings> Other> Send Logs

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    ksdobg

    Yes, but generically, HOW DO WE FIX IT?

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    hutongcity

    This is kind of killing me. I love Gaia and all its features, and have really been promoting it among my friends. but lately I'm questioning making a switch to another app. Nothing worse than being in a remote place and finding out you don't have all the date you thought you did. This happened recently on a hunt where I needed to develop a strategic route to approach an antelope I'd spotted form about a mile away. Needless to say, I did not get the antelope.

    For example, I am currently stuck on a very simple four layer download (USGS Topo, Historic Wildfire, Public Land, MT Deer/Elk). It has downloaded all but the USGS (I think), and is now stuck. I've read elsewhere to use Gaia Topo since its on their server, but if we're being realistic we have to admit that Gaia Topo doesn't cover a fraction of the trails that actually exist on the landscape.

    Please, please, please get this download issue addressed!

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    hutongcity

    A quick follow-up:

     

    Using the "download maps" feature is where I have these problems. I seem to be able to get around them through the "create an area" feature. 

     

    I was advised of this method by a Gaia rep as a workaround for the problem they're currently having with Nat Geo layers not downloading in the "download maps." It's not nearly as convenient as downloading a whole map section with all the layers on your screen, but it appears to actually download.

     

    Nevertheless, this whole thing has been extremely troubling for at least the past six or so months.

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    Paul Yuenger

    This issue or related screwed me yet again last weekend.  Out in the boonies without cell service, tried to switch to a topo map only to find the map wasn't there.  Yeah, due to the terrible history of this problem, I should have checked before leaving the house. 

    Then, after coming home, went to download the maps for a nearby area, only to have the Nat Geo maps hang while downloading. I killed Gaia, and when I restarted downloading again, it showed that the map had been downloaded ... but never displayed success, so I don't really know if anything critical is missing or not.

    This is an extremely frustrating issue which might well drive me to https://www.onxmaps.com/.  Will be researching this tonight. 

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    hutongcity

    Paul - I get some side-eye for using Gaia around here, as On-X is a local company. But, I still think Gaia offers way more versatility than On-X in terms of available maps for the rest of the year when I'm not hunting, as well as including everything I really need for hunting season. Not to mention that the price is right. If only they could get the downloads to work properly. In the meantime, try to get your layers using the "create an area" feature instead of the "download maps" feature. It's a bit of a pain, but seems to be working for me so far.  Enjoy your Fall out in the field!

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    Paul Yuenger

    I do create an area around my area of interest then download maps for it. But 1) not all maps successfully download (i.e., I don’t get a SUCCESS for all of them and 2) syncing across devices doesn’t result in all maps downloading.  I believe Gaia is a great app for many reasons, but if I’m out in the field and find I’m without expected maps, it’s essentially useless.  I may as well go back to Garmin. 

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