Tracks gone?

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5 comments

  • Avatar
    Robyn

    I'm so sorry your track recordings from 2013 are not displaying properly.

    Are you able to view these track recordings in the app?

    - Open the app> Saved> Navigate to the saved track> Tap the title to open the preview screen

    If the track is visible, can you try exporting it as a GPX file?


    - Export Tracks, Routes, and Waypoints to GPX or KML 

    If you are not able to view the tack in the app, can you send me a screenshot of what you see when you open one of these track's preview screen?

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    coleville.roberts

    My tracks have stopped being listed on the side bar.  I still see old tracks on the main screen. 

    How do I find my tracks. When I push saved the side bar is blank.  I was just looking at them yesterday.  iPad mini 4

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  • Avatar
    Robyn

    @coleville.roberts
    I'm sorry you are having trouble finding your tracks.

    Can you double check you are logged into your account and your tracks are synced to your account?


    - Open the app> in the sidebar, tap Settings> Account> Your email will be listed under Change Email.

    - If not, tap Log in> Have an account? Sign in.

    - Then tap 'Last Sync' to force a sync with your account.

    If you still do not see your saved tracks, can you check if they are archived on gaiagps.com? Follow these steps to learn how.

    Please click Submit Request above to contact support directly with the name of one of your missing tracks and we can investigate further.

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    kenscovill5

    I've lost my Great Divide Mountain Bike track from GAIA. What happened was that my charging port stopped working, so I couldn't charge the phone. I purchased a new phone and transferred all my data, the norrm when you get a new phone. Gaia appeared but when I opened it the map is there but missing my track. I followed the above directions but I haven't been able to recover it. Am I going to have to purchase another track and upload it again?

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  • Avatar
    Robyn

    @kenscovill5 I'm very sorry - it sounds like your track did not get backed up to the website. Unfortunately, we won't be able to recover it if it's not archived on the website. 

    If this was a track you uploaded, typically GPX files are available for free and are shared by other users who have gone on the trail in the past. Bikepaking.com is a great resource for GPS data for popular mountain biking/bikepacking trails: 
    https://bikepacking.com/routes/great-divide-mountain-bike-route-gdmbr/

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