Paid but not a member?!

Comments

5 comments

  • Avatar
    kennyv

    I’d try logging out then back in and/or insure your logging in with the ID you used when you paid.

  • Avatar
    bradbyrd86

    And that's supposed to fix my problem with my subscription being cut off? Nope. It didn't help what so ever. Thanks though

  • Avatar
    bradbyrd86

    This is my receipt from when I paid. So we all are in the same page....

    You've made a subscription purchase from TrailBehind, Inc. on Google Play.

    Order number: GPA.3311-1591-9354-67550
    Order date: Dec 15, 2018 8:07:20 PM CST
    Item Price
    Gaia GPS Membership 1 Year Subscription (Gaia GPS: Hiking, Hunting Maps) $19.99/year

    Yearly Subscription ‐ Auto Renews on Dec 15, 2019
    Tax: $0.00
    Total: $19.99/year
    Payment method:
    Visa-6059

  • Avatar
    paoloaranoff

    Same thing happened to me.

     

  • Avatar
    Nathan

    @brasbyrd86 & @paoloaranoff
    I'm sorry there was an issue with your membership activating in the app and it looks like my coworker Robyn has also followed up to your emails.

    For future reference, you can restore your membership through the Google Play Store by following these steps in the app:

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