Download speeds impossibly slow

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3 comments

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    goranvolvo

    i m having same problem for me it takes about whole day to download 900 MB when i got the app it worked ok for first map and now it is almost useless not only that i noticed whole app is slower takes some time to refresh i keeps freezing up  

  • Avatar
    randallw201

    Same here. Careful though, they may cancel your membership after you finally get all the maps downloaded... 

    Hoping someone gets my message soon before the cancellation actually processes that they emailed me they were going to do to mine. I have 30+GB of maps that I was finally able to get downloaded...

     

  • Avatar
    Nathan

    Thanks for posting and I'm sorry you are having an issue downloading your offline maps.

    @natureguyusa
    Can you click “Submit a Request” to contact support directly? Please include the include a description of the area you are trying to download so we can look into this for you.

    Unfortunately, the OpenStreetMap layer is not available for offline use due to their terms of service. Sorry about that. However, there are several layers such as Gaia Topo and Outdoors that are based on the same data as the OpenStreetMap layer.


    @goranvolvo & @randallw201
    I noticed you both also emailed support directly and my coworkers Robyn and Chris have followed up with you there. Please let me know if you have any other issues.

    For future reference, offline maps will remain in your account regardless of your membership status. However, an active membership is required to access them.

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