Satellite with Labels Maps Not Working

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6 comments

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    wentworthdp

    Not much help to you, but I'm having the same issue (also in Oregon, but it doesn't seem to work anywhere). Even my downloaded Satellite Maps with Labels layers don't work. I've reached out to customer service multiple times but have yet to receive a response. Maybe a licensing issue? Not cool at this price point and for a supposedly professional level product that with entrust to safely navigate with. 

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    billinkc

    Mine was doing the same thing while riding national forest trails in Missouri using an iPhone 7 with the latest update installed.  No satellite image just grey and white checkerboard.

    Yesterday the satellite view suddenly started working and the only thing I did was go to the saved files and, from the upper left corner, selected "All". Before I selected "All" the "Tracks" choice was checked.

    I know that doesn't make sense but I can now see my satellite images with and without layered with topo maps.

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    pday74

    Mine are still not working. Super frustrating. I tried the ‘all’ suggestion above and it did not make a difference. Is there anyone out there who can still see the satellite with labels maps? I tried logging into my account on my buddy’s phone too, and couldn’t see them there either. I wonder if they are having a licensing issue, like wentworth said. Does anyone from Gaia monitor this forum?

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    wentworthdp

    I spoke with support who said they were having an issue with an update to the layer. (Still don’t understand why it messed with my downloaded maps). Anyways the issue should be resolved. What worked for me was removing the layer not only from the active map, but from your quick collection of maps and then re adding it. This will cause all of your downloaded maps for that layer to be deleted (awesome!), but it at least resolved the issue for me. Hopefully this works for you.

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    pday74

    Yes! Thank you! I had tried that once when it first stopped working, before they resolved the issue, but hadn’t tried it again since. A  very simple fix. Thank you for replying again 🙏!!!

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    Nathan

    The issue affecting the Satellite with Label layer has been resolved and I apologize for the inconvenience this caused.

    To restore the layer, please follow these steps:

    1. Remove layer from the Layers menu
    2. Force close Gaia GPS
    3. Open Gaia GPS and wait 30 seconds before adding the layer back to the Layer menu
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