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Android App- Unable to Log in

Answered
LyndseyVaillancourt

I can not log in to my account via the Andriod App anymore. I will "Log in Via Facebook" and it says I was logged in, in a dialogue box, but then when I try to sync the app it asks me to log in again, and I can repeat this process over and over without being able to successfully log in and sync my account. I have a few tracks I would like to get saved to my account but I cannot get them to upload. 

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4 comments

Date Votes
  • Keir Paesel

    Exact same problem.  What should I do?

     

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  • Robyn

    @KeirPaesel

    I'm sorry you are having trouble logging in. Can you try logging into your account using your email address?
    - Open the app> Settings> Account & Subscription> Account> Log In

    Please click Submit Request to contact support if this does not help and we can troubleshoot.

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  • mbirgen

    I have a very similar problem.  Also, when I try to send a password for my email address, it never goes through.

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  • Ashli Baldwin

    Hi MariahBirgen,

    I'm sorry the steps above didn't work for you. We tried sending you an email directly with some troubleshooting steps.

    If you do not receive it, please contact support directly at support@gaiagps.com and we will be able to troubleshoot.

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