Errors in cumulative elevation are a known issue (really)

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miroslaw.marszalek

• August 01, 2018 09:47
• Edited

There is an issue with elevations shown both in the website and in the app that has been reported numerous times, for instance here, here and here, including myself sending a report via email. To illustrate this better, here's a list of ascent/descent data reported in several places for a route that I planned and tracked with Gaia:

view mode, web & app:  ↑784 m / ↓785 m  - at least this one is consistent between web and app

edit mode, web:  ↑583 m / ↓581 m

edit mode, app: ↑438 m / ↓440 m

GPX track, web: ↑402 m / ↓411 m

GPX track, app: ↑404 m / ↓413 m

I wouldn't care about a few meters of inconsistency here and there but here discrepancies are huge. There has been an update on iOS recently but this problem hasn't been addressed, however, this is not my point. I am very, very sad that despite several reports this has not been included in Known Issues, as it is a really serious one. When planning any mountain hike or bike trip, cumulative elevation is crucial information. You are displaying wrong data to the user and you should be honest about that. Had I known before, I would have waited with paying you for the app.

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  miroslaw.marszalek

  • August 03, 2018 12:43

  Another report here: https://help.gaiagps.com/hc/en-us/community/posts/360012576473-Why-do-the-Stats-not-match-the-values-provided-in-the-Create-Route-screen-when-using-GAIAGPS-com-

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  Robyn

  • August 03, 2018 17:10

  
  I'm sorry for the trouble this bug has caused.
  
  I have added this issue to the 'Known Issues' section of the Help Center.
  
  Here is the link.
  
  While the more accurate stat is visible in Edit mode, we are still gathering information on this bug in order to find the root of the problem.
  
  Because of this issue, if you would like, we can fully refund your membership. Please click 'Submit Request' above to contact support directly and we will take care of that for you.

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  miroslaw.marszalek

  • August 15, 2018 09:21

  Thank you for creating the issue. Could you also make it visible on the main help page? Here: https://help.gaiagps.com

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  sam.osterloh

  • August 06, 2020 17:35

  My Gaia GPS elevation values are consistently 60 feet low (Pixel 4XL). For example, Mt. Bierstadt came in at 14008 when the actual value should be 14063. Sitting here at home, Gaia GPS measures my elevation as -21 when the actual is around 66 feet. It is very annoying and disappointing. I am told it is device specific, and if they fix it for me, it will be off for everyone else. All my other elevation/altitude tools seem to work fine. Why can't Gaia GPS?

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  lda

  • August 14, 2020 02:22

  The errors in Gaia GPS elevation gain make the whole computation of elevation gain useless.

  I recorded a track mountain biking.

  Gaia GPS = 890m elevation gain.

  Actual track = 1350m elevation gain.  Even if I pin the elevations to the map (removing altimeter errors and noise, as pinning to the map in Garmin maps reads the map from the elevation model), I still get 1350m of elevation gain.

  This is ridiculous. It's 50% more.  True that the elevation looked like this, but from now on, I wonder whether to just trust my Garmin instead of spending on my Gaia subscription.

  

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