Gaia Stops Tracking

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    Nathan

    I'm sorry you are having an issue with the app.

    Please check your inbox for an email with more information.

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    nbuquoi

    I am having a similar issue. As I'm tracking my route on the map the track line will disappear but the app will continue to track. If I flip to the trip tab and back to map the track line will fill itself in to the point where it stopped previously. It will track the entire route but it gets pretty annoying having to flip back and forth to see my route. Any thoughts?

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    Nathan

    @nbuquoi
    I'm sorry you are having an issue viewing your track line in the app. I've also sent you an email with more information.

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    laurenjfraser

    I'm having the same issue with my app. I start a track, it's recording, then it seems to randomly stop recording. I checked the app store to make sure there wasn't an update. I'm using an iPhone 6 running iOS 11.3

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    Nathan

    @laurenjfraser

    I'm sorry you had trouble recording a track.

    Please open the app and go to Settings > Other > Send Logs to send the activity logs for GAIA GPS to Support so we can take a closer look.

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    pecos_hiker

    Same issue, but it gets worse. I didn't find a more appropriate topic except maybe "crashes". I'm a new premium user (beginning of May, so the problem is not likely due to needing an update). Using in airplane mode on Android. Track stops - maybe at last location I verified position, but pointer still shows me where I am. Track will update on screen eventually. At some point after this behavior starts, topo map background starts blanking out between looking at screen and terrain around me; still showing track but on white background. I have to zoom out to re-gain topo detail on the edges, at which point it will automatically start filling in the white center and I can zoom back in. After going through this silliness for a while (an hour?), the Gaia app will stop completely (freezes and then crashes) and offers to send a report in. I have to restart the app, which starts a whole new track log - losing trip continuity. I sent the report in last time it happened (05/13/18). Same failure sequence the week before but not sure I sent the trouble report for that event.

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    Nathan

    @pecos_hiker
    I'm sorry you are having an issue while recording your hike and I've sent an email with questions to help troubleshoot this.

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    jmgrimes

    I'm having a similar issue with iPhone 6 and IOS 11.3.  But it's not limited to GaiaGPS.  Google Maps has the same problem.  I don't use Apple Maps so can't comment on that.  Other online forums indicate that this is a general problem with iPhone 6 and IOS 11.  After checking settings, etc, the best suggestion out there has been to revert to IOS 10.  Unfortunately that's not possible with a signed version of the OS; Apple doesn't support downgrading.  

    For me personally this is very unfortunate.  I've had to stop using both Google Maps (except as a static planner) and GaiaGPS.  Upgrading to a new phone is not an acceptable alternative, given that Apple claims to still support the iPhone 6.

    Has anyone seen a general solution, other than switching to some other brand, or maybe to some other mobile mapping device?

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    Nathan

    @jmgrimes
    I'm sorry you are having an issue with your iPhone.

    Can you send us the activity logs for Gaia GPS so we can take a closer look?

    • open Gaia GPS > Settings > Other > Send Logs and mention this forum post to send the activity logs to Support
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    CristianPascual

    Me too, same problem, stops after few minutes

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    Nathan

    @ChristianPascual
    Can you also send your activity logs to support?

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    jc_cor

    Using Gaia GPS on Android. This issue where GAIA randomly stops recording a track has been an issue for a while. Is there a general set of answers of why this occurs and what settings need to be reconfigured to stop this happening?

    Its frustrating having to start recording a new track when it stops recording/freezing for no reason?

    Can we get a general set of guidelines/answers here rather than 'saying email sent'....Thanks

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    Robyn

    @jc_cor

    Our investigation has found that this may be tied to the device's available memory. Based on that, we are looking into the possibility of adjusting how Gaia GPS uses free memory while recording a track and I apologize for the inconvenience.

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    thrushless

    I simply want to add another testimony to the propensity of the Android app to abort tracking prematurely.  I've subscribed to this app since late May and have recorded nearly 20 tracks, and I'd estimate that half of them failed prematurely, that is, before I deliberately stopped the tracking feature.  Please let us know when the problem is found!

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    Robyn

    @thrushless
    I'm sorry this issue has affected so many of your track recordings.

    I've made a note in the bug report to update this thread when a fix is found.

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    jc_cor

    Hi Robyn,

     

    On Gaia GPS on Android I dont think its a phone memory issue..The same issue occurred on a previous phone I had. I recently replaced  it with a new phone which has 18Gs of free memory and the same issue randomly occurs. So I dont think thats the issue. Unless its the way Gaia GPS tries to access the phone memory?

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    Robyn

    @jc_cor

    I'm sorry for the confusion, a devices available memory is different than the storage space available.

    Memory is the space your device uses to get work done while storage is where data is recorded and stays.

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    KurtEdward

    I too am having the issue where the program just stops recording the track. When I notice it, I have to start recording again, having multiple tracks for a single hiking trip. It generally seems to happen after I have stopped for a break/lunch. It has happened on my last 3 hikes (2 with my new phone) I do have the premium subscription and I just upgraded my ZTE Axon 7 (4gb ram) phone this year to the OnePlus 6 with 8gb of ram. It's unfortunate as I really like this app but can no longer trust it.

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    Nathan

    @KurtEdward
    I'm sorry there was an issue on your recent hike.

    Can you send the activity logs for Gaia GPS and the links to your tracks to support?

    • open Gaia GPS > Settings > Other > Send Logs
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    AlexandreRobillard

    Same here...

    My tracks stop recording for no reasons and I have to struggle to get my location back and start a new track.

    It's not fun at all. I never was able to do a complete hike without crashing.

    I've sent the logs.

     

    Please fix this...

    Thank you

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    Nathan

    @AlexandreRobillard
    I'm sorry there was an issue with Gaia GPS on your recent hike and thanks for sending your activity logs. Someone will follow up with you there shortly.

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    kai.lange

    I also have the same problem on Huawei P20 Pro. Tracking stops after some 5 or 10 minutes randomly. But I cannot image that this would result of low RAM, because the P20 has 6GB of RAM. Are there any news/fix with this issue?

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    jvkintheusa

    I gave up on Gaia on Android. Just seems not to work on Android .

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    tbtjr

    I too have experienced this on Android. (Moto X4 3 GB RAM, Storage: 32 GB w/ 64 GB SD)

    I'm evaluating Gaia GPS as a replacement for the handheld unit I recently lost in the field. Tracking and navigation are the two most important features I need. Having the tracking be unreliable is forcing me to start looking elsewhere.

    Also, better track management would be helpful, such as bulk export and archive of tracks from the track list.

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    jc_cor

    I am just wondering 6 months on what progress has been made or if a  resolution has been found  found where Gaia GPS freezes or stops recording for no reason. This is a critical issue imo for users or potential future users of this App. Thank you!

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    Nathan

    Hi everyone, here's quick update on the status of this bug:
    - The issue is related to the amount of free memory available
    - v7.0.10 included an update to restart track recording if Gaia GPS was terminated by Android OS in attempts to free up memory.

    We are also looking into ways to improve how tracks are recorded and this will be possible after the current project to update the mapping framework is finishes laying the groundwork.

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    tbtjr

    I'm on v7.0.11 and I have not seen tracks restart after stopping.

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    kai.lange

    My problems also occured with v7.0.11! So, it seems not to be fixed?!

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    Nathan

    @tbtjr & @kai.lange
    I'm sorry your device is still having an issue with this.

    Can you send your activity logs to support so we can take a look?

    • Open Gaia GPS > Settings > Other > Send Logs and one of the support team members will get back with you shortly
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    kai.lange

    HI Nathan, I wrote to Robyn already about this issue. Thanks,

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