Skip to main content

Program freezes (stops responding)

Answered
blairshean1

Wasn't sure to whom this should be addressed, so if there's a more appropriate place for this kind of comment, please advise.

I love the Gaia program but it has begun locking up my Android phone at an increasing frequency (now 100% of the time).  The app still usually launches ok, and shows my position on the map.  I can move the map around on the screen and I can move my physical position and all appears fine on the screen.  However, as soon as I do anything else, such as try to start a Track Recording or try to change to a different map, the program completely locks up with the following message:

Gaia GPS isn't responding.  Do you want to close it?  REPORT  WAIT  OK

I am using the Pro version on a phone that maybe underpowered (8 GB internal memory with a 32 GB  Micro SD card for map storage) but the app used to work ok most of the time.  I would prefer to not invest in another phone at this point.

Would it possibly help, to remove the Pro version and reinstall the standard version on the assumption that the standard version would be less taxing on the phone?  Or can I start by removing the current Pro version and then reinstalling it?

Any help would be appreciated.  Thanks in advance.

0

Comments

5 comments

Date Votes
  • Nathan

    I'm sorry you are having an issue with the app.

    I noticed you also emailed us about this, please check your inbox for more information on this from my co-worker Chris.

    0
  • craig.schwyn

    What is the solution? I just installed PRO and 24 hours into it I am having constant lockup problems on my Android S7. thanks for any help.

     

    1
  • Robyn

    @craig.schwyn

    I'm sorry you are having trouble in the app. I sent you an email directly to troubleshoot this.

    0
  • alaskasail

    Can you send that solution to me to? I believe the problem involves storing downloaded maps on the SD card. Mine also is a Galaxy S7

    1
  • Robyn

    Hey Alaskasail, 

    I sent you an email directly so we can troubleshoot. An SD card could definitely be related to the freezing issue. Some SD cards can be slower/faster than others. Here is the SD card we recommend and use: https://www.amazon.com/gp/product/B00IVPU786/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

    If anyone else has trouble with freezes, please send a note to support@gaiagps.com so that we can take a closer look at your account.

    0

Post is closed for comments.

Didn't find what you were looking for?

New post