Can't download MapBox Streets HD map

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    Ashli Baldwin

    Hi Tom,

    Are you still having trouble with this? I saw that you emailed support but then closed your request. 

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    tomh1987

    Yes, I am.  Sorry, I didn't realize that I'd emailed my request.  I didn't see it on the forum so I resubmitted it.  Why don't you enlighten me here.  

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    Ashli Baldwin

    Hi again,

    I've re-opened your ticket so one of our support team members can investigate why you're having trouble with this map -- someone will get back to you shortly!

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    tomh1987

    Any luck yet on getting to the bottom of this, Ashli? 

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    Ashli Baldwin

    Hi Tom,

    My co-worker Nate sent you an email to get more information. Can you let me know if you didn't receive it?

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    tomh1987

    I did not get an email from Nate, although I got an email from you asking if I'd heard from Nate.  Whether we work this out in email or here, I'd appreciate making some progress though.  

    I'm an engineer, I think Nate may recall this, so rest assured that I tried this multiple ways.  Once I had 3 or 4 failed downloads in a row, then I tried lowering the tile sizes and file sizes, far below the maximums.  Meaning, initially I had tried to download a file size of 100MB with 9.9K tiles, and the "download failed" alert stopped at 25%, so I decreased zoom so the file size was only 25MB, guessing that there was a hidden limit of 25 MB.  Even those downloads didn't work.  They all stopped at about 25-30% no matter how small I made the download file.  Then to be sure it wasn't my device, I downloaded maps from the same region using several other map sources and they all worked  fine.   The problem is most definitely localized to MapBox Streets.

    FYI I am using an iPad iOS 11.2.6.

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    Nathan

    Hi Tom,

    I'm sorry you didn't receive my message in regards to your download issue.

    There is a total download limit of 160,000 tiles for the all of the MapBox sources combined which is why your recent downloads for MapBox Streets HD are failing to finish.

    To finish downloading your MapBox Streets HD maps, I recommend replacing the offline maps you have downloaded from the MapBox Satellite layer with maps from the ESRI World Imagery layer. This will reduce the total number of MapBox tiles you have downloaded and the ESRI layer does not have a cap like the MapBox sources.

    In the future, when an offline map download fails you can view the reason by opening the details page for the offline map:

    • open Gaia GPS > Saved menu > select the map > download error message will be below the preview map
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