Gaia GPS isn't responding on Samsung Galaxy S4

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cebilbrey

• February 06, 2018 04:26

The Gaia GPS app continues to not respond after I download a map. All previous maps downloaded prior to 2/1/18 will show up and work fine. The app is slow to start and has been freezing up as well. It seems like there is a bug with the Android OS. I've tried to un-install and re-install multiple times without resolution. If you have any suggestions, that would be awesome. I use this app for work as an avalanche forecaster and the lack of performance is extremely frustrating and annoying. Thanks.

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  Ashli Baldwin

  • February 06, 2018 15:30

  Hi,

  I'm sorry you had trouble with the app freezing. Please send activity logs to the support team by going in the app to Settings > Other > Send logs, and include a brief description of the issue. Someone will take a look and get back to you with more information as soon as possible.

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  cebilbrey

  • February 09, 2018 17:12

  Ashli,

  I'd like to request a refund. The app continues to freeze up and is worthless to me unless it works. How many request do you get like this? Do you always reply with an open ended response and never follow up?! I would send activity logs to the support team but the app won't even let me do that! Sooooo frustrating and I can't believe you guys charge for this junk.

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  Ashli Baldwin

  • February 13, 2018 14:58

  Hi again,

  I'm sorry for the frustration - I'll send you an email with refund information.

  We are investigating reports like yours, and the activity logs help the developers identify the issue - I didn't see your activity logs come in, but please let me know if I missed them.

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