Maps not downloading

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    Jim Margolis

    @oldharbordave

    Sorry for the trouble.  This sounds like it is related to a bug that stall downloads for certain sources when you switch to another app.

    I have an open bug report for this issue and we’re continuing to track it in our system, but unfortunately, don’t have an ETA on when you can expect a fix.

    This issue is caused by backgrounding the app during a download. Until the bug is fixed, I recommend leaving the app in the foreground (don't switch to another app) during a download. For a longer download, plug in your phone and change any display settings that will turn your screen off and background the app.

    If you need to resume a download, follow these steps:


    In some cases the map may not fully download for offline use, so please make sure the map is fully downloaded:


    If that doesn't fix the issue, please contact Support here.

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