Download restricted to 100 tiles - Why?

Answered

goodwillout

May 27, 2021 10:58

I am a premium member. I attempted this evening to download some new tile sets and was very surprised to receive the following pop-up: “Download Too Large: Please Select Fewer Than 100 Tiles”. Yes, it actually says 100 tiles. I don’t understand why I am receiving this error. I have deleted all previously downloaded tile sets from my app, yet I am still receiving the message. The map download feature becomes virtually worthless when it is restricted to a tile set of 100. Could someone help me figure out why I am receiving this error even though I have no other tile sets currently downloaded? Thank you.

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3 comments

Chris Hill

May 29, 2021 01:46
Hey there! It looks like Jay in Support got you squared away yesterday. Thanks for reaching out.

For anyone who stumbles into this post later. This was an issue with the map sources used for this download. We've updated a handful of popular map sources over the years (USGS Topo and Shaded Relief in this case) and you may run into this error if you're trying to download the previous version.

You can fix this by removing the source from your Map Sources menu, and then adding it back. When you re-add it, you'll pull in the updated source instead of the old one.

If you have any issues please reach out to support here. Cheers!
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shannontubridy

June 01, 2021 11:05
Hi Chris,

I am having the same issue and removing USGS Topo from my layers didn't help. Is there a list of maps for which this is an issue or do I have to try to remove and add one by one?
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Jim Margolis

June 04, 2021 18:37
@shannontubridy

It could be any of these sources:
- World Imagery
- Shaded Relief
- World Topo
- Satellite Topo (Feet)
- Satellite Topo (Meters)
- USGS Topo
If you have any further questions, please contact Support here.
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