Images taken as waypoints not visible on web interface.




  • Avatar

    I did run that solution form the previous related post, although besides performing what seems like a longer sync, no photo is viewable in Gaia in Chrome. I did notice that some of my pictures taken as waypoints on earlier recorded tracks are visible in Chrome, but not all of them, and even some of the ones that were visible, when I click off of them to another waypoint and click back, the photo no longer is visible.

    Comment actions Permalink
  • Avatar

    Testing on Mozilla Firefox and MS Edge browsers (both updated to latest) yield the same results. No photos. The instance of some photos taken and saved as part of a saved tracks have now stopped showing on web browsers as well.

    Comment actions Permalink
  • Avatar
    Ryan McElroy

    Hi there,

    It sounds like your photos have not finished syncing to the web.

    Please try the following:

    • Open Gaia GPS > Settings > Account > tap Last Sync

    When finished, it should show the current time next to Last Sync, but depending on how much data is syncing, it could take a few minutes.

    If you have a lot of data, such as photos, to sync, be sure to:

    • Open Gaia GPS > Settings > Power Saving > Set "Keep screen on" to "on"
    • Leave the Gaia GPS app in the foreground
    • Plug your device in and let it sync overnight if possible

    If you still have issues after that, would you mind sending me your device logs so I can take a closer look at this issue for you?

    Here's how to do that:

    1. Please open Gaia GPS > Settings > Help > Contact Support

    2. Fill out the form. You can choose "Something else" as the topic.

    3. In the description, mention my name and it will get routed back to me.

    4. Make sure the "Send device logs" button is toggled on.

    5. Tap the "Contact Support" button at the bottom to submit the form.

    Comment actions Permalink

Post is closed for comments.