Images taken as waypoints not visible on web interface.

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jgiordano1974
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Mobile: iOS, latest build. Browser: Google Chrome, updated to latest.

I am wondering if there is a way to sync photos taken as waypoints from my mobile device and have them visible on a web browser. Basically, one of the ways I use Gaia is to mark POIs that are good spots for photo and video footage. I don't always have my camera equipment with me, so this is an easy way to mark a spot when the inspiration hits, so I can then return later to capture the scene. It syncs the location, which I can view in a web browser, I just can't seem to find a way to see the photo I took. Again, the photo displays on the mobile device (when I press the "i" icon), but I can't seem to view it on a web browser.

There is a similar post here: https://help.gaiagps.com/hc/en-us/community/posts/360047686794-Photos-not-syncing-from-phone-app-to-web-app, although it doesn't seem to have been resolved. 

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    jgiordano1974

    I did run that solution form the previous related post, although besides performing what seems like a longer sync, no photo is viewable in Gaia in Chrome. I did notice that some of my pictures taken as waypoints on earlier recorded tracks are visible in Chrome, but not all of them, and even some of the ones that were visible, when I click off of them to another waypoint and click back, the photo no longer is visible.

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    jgiordano1974

    Testing on Mozilla Firefox and MS Edge browsers (both updated to latest) yield the same results. No photos. The instance of some photos taken and saved as part of a saved tracks have now stopped showing on web browsers as well.

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    Ryan McElroy

    Hi there,

    It sounds like your photos have not finished syncing to the web.

    Please try the following:

    • Open Gaia GPS > Settings > Account > tap Last Sync


    When finished, it should show the current time next to Last Sync, but depending on how much data is syncing, it could take a few minutes.

    If you have a lot of data, such as photos, to sync, be sure to:

    • Open Gaia GPS > Settings > Power Saving > Set "Keep screen on" to "on"
    • Leave the Gaia GPS app in the foreground
    • Plug your device in and let it sync overnight if possible


    If you still have issues after that, would you mind sending me your device logs so I can take a closer look at this issue for you?

    Here's how to do that:

    1. Please open Gaia GPS > Settings > Help > Contact Support

    2. Fill out the form. You can choose "Something else" as the topic.

    3. In the description, mention my name and it will get routed back to me.

    4. Make sure the "Send device logs" button is toggled on.

    5. Tap the "Contact Support" button at the bottom to submit the form.

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