2 problems - My tracks no longer sync and the application keeps freezing

Kent Laudon

December 21, 2017 20:40

While it appears all other syncing is working, it will no longer sync my new tracks - 10 since 11/4. The other problem is that the app constantly (100% of the time) freezes every time I go into a feature like a waypoint or track and want to do something with it like 'show on map'

Please help

Thanks!

1

• 

  Ashli Baldwin

  December 21, 2017 21:31

  Hi Kent,

  I saw you sent an email to support, too. Either me or my co-worker Nate will take a look and get back to you soon!

  0
• 

  kalieaire

  January 02, 2018 07:42

  I've been experiencing the similar issues, can't sync.  Running iOS on an iPad mini 4.

   

  Running version 10.9.15.

  0
• 

  Ashli Baldwin

  January 02, 2018 18:49

  @kalieaire please send logs to support and someone will take a look! (Menu > Settings > Send Logs).

  0
• 

  kalieaire

  January 03, 2018 06:32

  @ashli baldwin done

  0
• 

  Ashli Baldwin

  January 03, 2018 15:06

  Hi kalieaire,

  It looks like we didn't receive them - could you try sending again? They often get stuck in the iOS email outbox if you want to check there, too!

  0

Please sign in to leave a comment.