Positioning on map goes haywire

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  • Avatar
    Ashli Baldwin

    Hi,

    I don't think that is typical.

    Were you near a car or some other metallic object?

    Are you having trouble with any other apps that use a compass? I think there are a few free compass apps that you could download to test it out.

  • Avatar
    rescuejg

    Yes, I was using Gaia on an android tablet mounted to the dash board of a car using a Ram mount.

  • Avatar
    Ashli Baldwin

    I've been told that being in the car can affect the compass. Can you test out the compass away from the car to see if it still behaves oddly?

  • Avatar
    rescuejg

    I will try and test it out.  However, i have no way to move at any reasonable speed outside a car.  I am not sure I will see the problem walking at 4 mph.    Surely, I am not the only person using Gaia on a tablet inside a car? 

  • Avatar
    rescuejg

    Other mapping apps do NOT exhibit this problem in the car.  Gaia is the only app.  I have tried Google Maps, Google Earth, Backcountry Navigator, Motion X.  

     

    This seems to be the only app that is going haywire.

     

    Any ideas.

  • Avatar
    Ashli Baldwin

    Hi again,

    Thanks for testing that out. 

    Please open Gaia GPS > Settings > Send Logs and mention my name in the message so it gets routed back to me, and I'll take a closer look at what's going on. 

  • Avatar
    Couch72608

    Same thing s happening to me and my friend. We are both running Gaia on Samsung Galaxy Tab S2 8" tablets. HIGHLY annoying problem when out in the Jeeps on trails. The compass constantly spins in circles. It'll also cause the entire screen to spin in circles if you have the map set to remain pointed forward....the whole map spins.

  • Avatar
    rescuejg

    Hi Ashli,

     

    Have you guys made any progress on this issue?  It continues to happen, is super annoying and makes using the app very difficult.

     

    I took some video.  Do you have an email?  I can send it to you.

  • Avatar
    Nathan

    @rescuejg

    We have found that some Android flip cases with magnetic strips on the flap can affect the map arrow's performance.

    Were you able to test your device outside of your vehicle without a case? Testing at a walking place is fine.

    You can click “submit a request” above to start an email thread with the support team, and you can send a video too.

  • Avatar
    rescuejg

    I used Gaia this weekend and again the map arrow is going a haywire.  This is super annoying.  I have numerous mapping apps on this tablet and Gaia is the ONLY one that exhibits this behavior.  That leads me to believe it is software issue, not the tablet, or the case or the metal from the car.  However, I am far from an xpert.

     

    The following apps all work fine and do not exhibit a haywire arrow or vehicle icon:

    Waze

    Google earth

    Google Maps

    Backcountry Navigator

    All in one offline maps

    Avenza

    HERE we go

    Locus Maps

    Maps.me

     

  • Avatar
    Nathan

    @rescuejg

    I'm sorry you are still having an issue with the map arrow.

    Can you download a screen recorder app like AZ Recorder, record a video of the map arrow's behavior, and then use the “Submit a request” option to send the video to Support so we can take a closer look?

  • Avatar
    flyboytr56

    The arrow jumping around seems to be a common issue.  I had used the app for a while before reading some of the finer details of operation and features.  I was glad to find that when you click the centering icon (I believe the third icon from the left) once it centers your position and map moves around you.  At this point the pointer keep rotating between your actual direction and north.  If you tap the centering icon a second time it changes color and shape.  Your map is now positioned with your direction of travel towards the top (not north up).  I much prefer this over north up.  Also, the little arrow is no longer jumping.

    The compass feature is all over the place.  I have yet to figure out what to do with that.  Also, keep in mind that on your phone your compass (so to speak) works best when the unit is laying flat.  When it is vertical it has a hard time finding exactly which way you're pointing.  This could be related.  

  • Avatar
    mauro

    +1 for me as well.

    Figured out the "hit the position button twice" trick and that does make it better at keeping the map steady, however once I come to a stop (like to decide if to turn left or right) the map looses the direction and it rotates. So now lefts and rights are no longer accurate, neither is the north-up indication that I can corroborate against the truck's built-in N-E-S-W indicator in the rear view mirror. This is very annoying and almost a deal breaker for me. Hopefully someone here has enough gravitas to make a change in the way the Android app works. The iOS app does not exhibit this behavior. No magnet in the cases (pop-socket). Device mounted by the dash in portrait position. 

  • Avatar
    Nathan

    @mauro
    I'm sorry the directional rotation of the map is having an issue.

    Can you also use screen recorder app, such as AZ Recorder, to record a video of the map's behavior and send it to support by clicking “Submit a Request” above?

  • Avatar
    Couch72608

    So, this has been an issue for a year for those with certain (perhaps all) Android devices, and has yet to be resolved by Gaia.  None of my Apple devices exhibit the issue, so I'm assuming it has something to do with Android's compass and the orientation in which the device is mounted.  However, I do not have this same problem with other mapping software, such as Backcountry Navigator, etc. on my Android.

    Regardless, I think the onus is on Gaia to research this issue further and provide some sort of update to its customers.  

  • Avatar
    rich.messeder

    I have this problem only with Gaia. All other apps are rock solid. It seems that it may be linked to map redraws. That is, when the map is redrawn (I moved, and am using location centering), the location marker points N, then quickly points back to my dir. I have not confirmed this. Methods might include NOT using location centering, and using a large map so that Gaia won't redraw as often.

    It could also be Gaia averaging procedure. If the speed is greater than x, the averages are not calculated appropriately. I have observed this at cycling speeds, so it it a real problem (Note 4). Perhaps the direction update needs to be adjusted for speed.

    At any rate, annoying in the extreme. I'd rather have a circle. Also, I find the clever shading to be annoying, too. Make it smaller. A small triangle (once you fix the spinning problem) should be sufficient. I see this often. Things that look great on some developer's platform are not so hot in the wild.

    keywords: location marker, spinning, marker color, marker shape

  • Avatar
    littletrees13

    Just my marker seems to turn when I'm driving quick or highway speed. Compass seems good. Would like to at least change from a arrow to a circle. Wouldn't be so silly looking.

  • Avatar
    rescuejg

    c'mon, seriously?  We are asking Gaia to solve this problem with a circle instead of a triangle - that's a band aid not a fix?  I would much rather see them actually figure out the problem that has been ongoing for over a year.  As many people have mentioned other mapping apps work just fine on the same tablet where Gaia goes haywire.

     

  • Avatar
    littletrees13

    I'd still like that option, mostly when used for regular road travel. Besides like they said older or cheap phones may have this issue as well as the metal and electronics of vehicles. Not all vehicles are the same. Not saying don't make it better or fix it. Don't jump to conclusions on what I'm typing. I don't need to rehash what the other posters have written. Chill out

  • Avatar
    Robyn

     

    Hi everyone, 
    I'm sorry your location arrow is not working properly and thank you for your feedback. We are currently tracking this issue in our system and I've included these details in the report.

    In the meantime, other users have reported holding the device flat instead of vertical helps.

  • Avatar
    rich.messeder

    Curious about flat vs vertical...it is nearly flat on my bike. I'll see what happens next time on my bike.

    Meanwhile, 2 taps put the app in track up, not north up. The only time I use track up is when I am flying (when I don't use GaiaGPS, of course), so that is not a choice for me. I can't see trying to get used to a new way of using a GPS just because this one app doesn't work. With track up, of course the icon doesn't spin...the map does!! I usually run with location centered turned on. I'll try it not turned on and see what happens, but the problem resolution is really in the GaiaGPS camp.

    BTW, I got a mass email from the GaiaGPS folks asking for programmers|sofrware engineers to apply. That's exactly what I am, though I don't want to pick this up. But it means that they are trying to add the person power to speed up dev. Thanks for that. As an erstwhile software engineer and embedded app developer, I completely understand that this is not an easy task.

  • Avatar
    Keeblerarrived

    Any new updates on this??? having the same issue on Android S8 Active, no issues with other apps like Backcountry navigator

    If you can change Arrow to "GPS direct of travel" VS tracking map up, or using compass I think this would be a simple fix.

  • Avatar
    Robyn

    @Keeblerarrived
    I'm sorry your device is being affected by this bug. Unfortunately, we are still tracking this issue. I recommend trying out these troubleshooting steps to help with this issue in the meantime:


    - Set your device to 'Device/GPS' only mode.
    - Check you are not using any magnets on your case or near your devices as this can affect the compass

  • Avatar
    imaginarian

    On a recent trip, I turned on the compass. I usually leave it off because it is not very precise. I noted that it was 'dancing' as I drove, and wondered if this is linked to the problem with the spinning arrow. I understand that the app is supposed to switch from using the compass to using the GPS, and calculating direction from that. But if it never switches, it will always go nuts because of the magnetic fields generated in the car, especially once it is turned on, much less started.

    BTW, I see the spinning arrow even though I turn off the compass, but it might still be that the app does not make that happen.

  • Avatar
    Ashli Baldwin

    @imaginarian does this happen outside of the car too? I wonder if it's just the car messing with your magnetic sensor.

  • Avatar
    imaginarian

    But that is the point of my message...why is it using my compass? We all know that the car's mag fields will play havoc. We should be able to absolutely disable it in the app. I don't use a real compass in my car for exactly this reason...so why would I want to use one in this app?

    The app should shift to GPS at least above some nominal walking speed. If I'm running, I'm not good enough to run and look at the app, anyway. In addition, we should be able to disable the compass.

    But I'll check this out tomorrow and see if it wobbles walking in the forest.

  • Avatar
    Ashli Baldwin

    @imaginarian okay thanks for testing. I find cases like this to be device specific. It would be helpful for troubleshooting purposes if you could send us an email to support@gaiagps.com with your device information, like the model & OS version.

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