Trouble syncing

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Amargosa Conservancy

• December 18, 2017 01:29

Trying to sync but when I attempt to force it, Last Sync just says  "Sync Incomplete." I've tried turning my phone (Android) on and off, closing and reopening the app and nothing seems to be working. Any advice? From my googles it looks like it was a server side issue for someone else with a similar problem. 

Thanks,

M.

 

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  Ashli Baldwin

  • December 18, 2017 21:04

  Hi ,

  I'm sorry that you had trouble syncing.

  Please open Gaia GPS > Settings > Send Logs and mention my name in the message so it gets routed back to me.

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  Amargosa Conservancy

  • December 18, 2017 21:47

  Just sent them. Thanks for the help. If there's any chance we can figure this out in the next hour or so (project deadline) that would be a dream! Or if you have other ideas for getting photos off the app and onto a computer. Thanks, Miranda

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  StrongTerrace9330

  • April 25, 2018 20:50

  I'm also having trouble with the sync.  My maps and tracks are loaded to the web page.  I hit sync on both my iPhone and ipad and it shows "in progress" for about 6-7hrs then the app crashes and it show that it never synced.  I haven't been able to sync either app since I purchased the app.  All my accounts are signed in under the same email and user name.  Any thoughts?

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  Nathan

  • April 28, 2018 02:03

  @jager4
  I'm sorry you are having an issue syncing your devices.

  I noticed you also sent an email and it looks like Chris is following up with you on the issue.

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  annelewis.pierre

  • June 14, 2018 14:42
  • Edited

  Hi

  I'm having a last sync problem too. I sent the logs under my work email by accident and this email.

   

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  eschnur

  • June 14, 2018 14:46

  I am having the same sync problem. I just sent logs and mentioned your name (Amargosa). Any help would be greatly appreciated.

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  thegreentunnel14

  • June 14, 2018 20:30

  I am having the issue as well. I just sent my logs.

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  Ashli Baldwin

  • June 14, 2018 22:18

  Hi all,

  I'm sorry for the trouble! There was an issue today affecting sync but it should be fixed now.

  Anyone that continues to experience problems, please click "Submit a Request" above to contact the support team directly and someone can definitely help. 

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  Leonard

  • October 04, 2019 00:23

  I too am having am getting sync incomplete.  I've tried multiple times, but always get the same result.  I just sent my logs.

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  talbota37

  • July 26, 2020 15:19

  My wife and I use this app, the sync function works perfectly on her old iphone, but I am experiencing the same issues as everyone above. I can not even force a sync

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  Ryan McElroy

  • July 27, 2020 20:12

  @talbota37, would you please Contact Support here so we can take a closer look at this issue for you?

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  Rad57

  • October 03, 2020 00:23

  I have same issue now, it says  Sync incomplete!

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  Greg

  • January 07, 2022 02:44

  My last successful sync was 11/11/20 at 6:07:12PM

  I've tried numerous time to sync with my android phone. I have a Motorola G7 power.

   

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  Jay

  • January 13, 2022 16:54

  @greg Would you please Contact Support here so we can take a closer look at this issue for you?

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