Routes and Waypoints Don't Show Up

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Orin

• July 17, 2017 03:45

I'm trying to create some routes and waypoints for the Abel Tasman in New Zealand.  I'm making separate routes for each leg and waypoints to show campgrounds, etc.  I'm putting these in one folder labeled Abel Tasman.  

When I click on the folder, via Folders from my account, and then "Show on Main Map" it goes to a map with nothing on it.  When I click on one of the routes, via Routes from my account, and then "Show on Main Map" it goes to a map with nothing on it.  When I click on a waypoint, via Waypoints from my account, and then "Show on Main Map" it goes to a map with nothing on it.  When I go to the map and manually scroll over to New Zealand and the Abel Tasman there is nothing there.  

Other routes, waypoints, and folders I've made in the past still show up and work as normal.

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  Ashli Baldwin

  • July 17, 2017 15:56

  Hi Orin,

  I'm sorry you had trouble viewing your routes. I've followed up with you via email.

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  Oki

  • August 27, 2017 09:17

  Having exactly the same problem since subscribed to Gaia a few weeks back.

  Most of the waypoints I've created are shown once on the map, either on the website or in the iOS app, and then never again.

  Could you please provide any hints?

   

  Thanks

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  Ashli Baldwin

  • August 28, 2017 19:30

  Hi Oki,

  I've opened a support request on your behalf and someone will be in contact shortly.

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  stephanielaporta

  • January 06, 2019 19:12

  it is rather odd you guys cannot answer the questions posted right here where others who may have the same questions can see immediate answers. I am starting to question my membership and only just signed up 

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  Nathan

  • January 09, 2019 21:29

  @stephanielaporta
  Thanks for posting and I'm sorry an answer for future reference was not posted.
  
  The original issue on this thread was due to a bug that has been corrected and the second issue was tied to how the longitude for the waypoints were saved.
  
  If you have any questions or issues, feel free to post here or contact support directly by clicking “Submit a Request” above.

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  lilprairie3

  • June 05, 2019 02:36

  Hi,

  While I could 4 hours ago, I can no longer view my routes on main map on my phone app. they show up in my saved list both saved maps and routes. when I tap on a route in the saved list it shows up grayed, the eye is green, when I tap on the route and show on main map it is not there.  I can view them on my laptop. Way point labels and tracks are green in the toggled on position. I have exhausted the help resources and I need help. Thanks

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  Robyn

  • June 06, 2019 19:27

  Hey Kevin, 
  I'm sorry you were having trouble viewing routes in the app - it looks like Erik in support was able to get ahold of you. 
  
  Feel free to follow up via email if you have any other trouble. 

  For others having trouble, send us an email at support@gaiagps.com and we can take a closer look at your account.

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