Downloaded maps disappearing

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phwadsworth

• December 07, 2017 20:07

I have had to re-download the same map for a backcountry/no-signal area that I frequent 3 times now.  Why are maps that I specifically save for offline use disappearing?
It usually takes me two full nights of running the download to get the full map of a 7mile-square area (isn't that crazy slow?!), so this is a major pain.  It's also really dangerous as I'm heading out into the backcountry with a non-working tool.

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  Ashli Baldwin

  • December 07, 2017 22:06

  Hi,

  I'm sorry you had trouble with your offline maps - that definitely shouldn't happen.

  Can you click 'Submit a Request' above and reach out to our support team?

  Depending on the version of the app you have, our advice on what to do may vary.

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