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    Ashli Baldwin

    Hi Terry,

    Subscriptions via the App Store can be cancelled by following these steps: https://support.apple.com/en-us/HT202039

    When you cancel an App Store subscription, it will still continue to run until the end of the payment period. 

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    mallen12064

    Ashli,

    The question was not how do I cancel my subscription. 

    The question was: how do I [turn-off auto-renew]?

     

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    Ashli Baldwin

    Hi Terry,

    Sorry that was confusing. That is also how you turn off auto-renew. Once you 'cancel' the subscription, it will continue to run until the end of the payment period, effectively turning off auto-renew. 

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    delejos

    I did that you recommended and still just got an email saying that Gaia will renew my subscription, even though I cancelled it. Could you comment please? 

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    Robyn

    @delejos
    That should not have happened. Please send an email to support@gaiagps.com with your Gaia GPS email address or username and we can take a look at what happened and refund your membership.

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